Senior Corporate Operations Director - Hotel

The Corporate Director of Hotel Operations reports directly to the President of organization

The Corporate Director of Operations works directly with the Hotel operational teams and is their direct contact for the hotel operations disciplines including Rooms and Food and Beverage for the Managed Hotel Portfolio

The Corporate Director will lead the hotel teams to improve operational performance both financially and through guest and employee satisfaction using a variety of tools that include the Brand resources, tracking evolving trends and better understanding the current economic environment

Assists with all aspects of the managed Hotel portfolio and assists with new builds and transitions

Manages multiple, deadline-oriented tasks in fast-paced environment

Build and sustain positive relationships

Ensure Hotels are meeting operational Budgets

Monthly review of guest service scores and online reviews for each hotel and work with hotel teams to address deficiencies with action plans

Aid in creating and implementing operating standards, tools and resources that fit each of our individual needs of our hotels while maintaining consistency

Monitor capital projects and budgets to ensure hotels are on track for completion by year end

Assist hotel teams in creating the annual operational goals and objectives for each hotel

Assist in the roll out and compliancy of all required Brand initiatives

Suggest operational and capital improvements for the hotels as well as monitor on-going routine maintenance

Maintain compliance with established policies, procedures, objectives, quality assurance, safety and environmental and infection control

Work with branded hotels to review QA inspections and address areas of opportunities with action plans

Works with on property Hotel management on succession planning and assists with task force placements when a need arises

Manage overall financial performance by analyzing financial reports and determining areas of opportunities to address with each hotel

Review monthly financials and address areas of opportunities to address.

Implement company Standard Operating Procedures and communicate the procedures to all entities of the company

Proactively coach and mentor General Managers on operational issues

Assist with new build development and Hotel transitions

Other duties as assigned