Senior Customer Engineer

Our Company
We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.   

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth.  We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

The Role

The main purpose of Customer Engineer job is providing the first line of on-site field system support that includes hardware, software, and SAN networking to customers and field personnel on-site at customers or remotely.

Responsibilities

• Responsible for the successful CS&S implementation of complex storage related engagements including hardware configuration details, SAN enablement's and software quickstarts.


• Responsible for coordinating all customer requirements for related activity.


• Acts as a source of expertise to others.


• Serves as a thought leader.


• Support the resolution of solution-oriented incidents/problems.


• This position is also the main CS&S resource for the delivery of packaged GSS services.


• This is the highest level of expertise in CS&S.


• Particular support activities include:


• Provisioning a high level of customer satisfaction through the effective delivery of technical support and service programs


• Product performance / maintenance, product installation, site planning and professional services


• Problem management through corporate Case Management systems - Interfacing with Global Call Centre and Global Support Centre


• Preventive maintenance according to recommended routines and procedures


• Understanding the responsibilities and fulfill the associated actions required by those elements of the Quality System, as defined in HV Policies and Procedures, appropriate to the job function.


• Identify opportunities for improving Customer care, whether internal or external to HDS, and initiates actions using the appropriate improvement process.


• Ability to identify and solve a wide range of problems


• Works primarily at customer sites - Other duties as assigned Being a part of support function, Field Engineer will closely work with HV and channel sales force, other pre-sales personnel, post-sales engineers and channel department.

What You’ll Bring to the Team

• Knowledgeable in multiple OS platforms with expertise in at least one of the following; Windows, Sun, HPUX, AIX


• Minimum of 7 years experience in storage related hardware / software products and service delivery


• Able to act as a thought leader and apply a high degree of technical aptitude to service delivery and problem resolution.


• Effective team player with excellent verbal and written communication skills


• Ability to provide customers and colleagues with detailed technical reports and diagrams


• Expertise in other storage solution areas - Software (in depth Hitachi Vantara product knowledge, general ISV knowledge) - Services offerings - Third-party components associated with these solutions

As required by the equal pay and transparency acts, the expected base salary for this position is: $65K to $80K

The expected on-target earnings for this position is: $75K to $92K

The expected pay is determined based on a variety of factors including, but not limited to, depth of experience in the practice area. Employees are eligible to participate in Hitachi Vantara’s bonus/variable/commission pay programs, where applicable, and are subject to the program’s conditions and restrictions.

#LI-JT1