Senior Customer Operations Specialist

Pay Range: $27.00 to $30.00 per hour, depending on experience

Shift: Day Shift; 7:00am - 5pm. Overtime will be required during peak season and whenever there is a business need.  This may include starting early or staying late as required. 

As a Senior Customer Operations Specialist, you’ll be a key member of our Land O’Lakes, Inc. warehousing team, supporting the team on order fulfillment, inventory management processes, logistics, and other administrative functions as necessary to meet the location’s needs. Join our team to become part of a member-owned co-op that is Rooted In Tomorrow.

This role is part of our WinField United business who supplies agricultural inputs, expertise, and technology to our member-owners and other partners.

Key Job Responsibilities: 

• Operations: you will be responsible for handling all aspects of order fulfillment inquiries from our customers and other Winfield United Facilities.  This would include communication via calls or emails, updating customers and other locations on delivery ETAs, order statuses, etc.  You will directly communicate with drivers and warehouse staff.  You will be assisting drivers for inbound and outbound orders, assigning them to dock doors and processing paperwork.  You will also communicate with carriers to schedule inbound and outbound appointments.  You will support the warehouse operations by planning orders, printing pick tickets, BOL’s and prioritizing workflow.  You will also support warehouse staff by trouble shooting orders.       

• Inventory Management: You will be responsible for entering accurate orders and verifying orders that have been picked and staged.  You may be asked to complete cycle counts to support accurate inventory.     

• Logistics:  you will assist in fleet routing, reporting, record management, and processing freight claims.

• Administrative Support:  you will provide general office support at the location.  This would include items such as filing, processing purchase orders, office supply management, location projects, office housekeeping, and other administrative functions.

• Safety Compliance: you will responsible for following all general safety rules and supporting a safe work environment. 

• Other:  Other duties will be assigned as needed for the site’s success.

Required Competencies-Skills: 

• Must be 18 years or older
• Fundamentals of mathematics.
• Excellent verbal and written communication skills. 
• Ability to work independently and as part of a team.   
• Ability and willingness to learn new applications and processes. 
• Must be agile and adept at multi-tasking and changing priorities quickly. 
• Attention to detail is a must.

Preferred Experience: 

• Ten years of general office or related experience preferred.  Warehouse and agriculture related experience.

• Adequate knowledge and experience working with Microsoft Word, Excel, Outlook, copying/scanning and proficiency with data entry and/or digital order management systems.

Required Education:

• High School diploma or equivalent required

Preferred Education:

• Post high school education preferred.

About Land O'Lakes, Inc.

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.

We provide a broad portfolio of benefits to keep you and your family at your best. Land O'Lakes is Where Your Future Takes Root.

Land O’Lakes and our global entities support diversity in employment practices.

Neither Land O’Lakes, nor its affiliates or search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.    

If you need to submit a reasonable accommodation request to complete the employment application process, please call the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT.