Senior Customer Service Rep

Frandsen Bank & Trust is a growing community-oriented company looking for a full-time Senior Customer Service Representative (CSR) to work at our North Mankato office.  This position works in a team environment to provide direct customer support. A high level of professional communication, attention to detail, and technical skills are required to provide quality service. In the few minutes necessary to perform most transactions, a Senior CSR must meet customer expectations of receiving friendly, accurate, and efficient service.

Job Duties:

• Provide superior customer service by being professionally helpful, curious, and courageous


• Process customer transactions accurately and proficiently


• Maintain exceptional cash handling skills and accurate balancing


• Maintain a high degree of knowledge of banking products and services


• Consistently make customer introductions to banking partners to grow relationships


• Diligently examine all transactions to prevent losses and deter fraudulent activity

Desired Skills:

• High school diploma or equivalent


• 1 Year of prior experience preferred


• Cash handling experience preferred


• Strong verbal and written communication skills


• Attention to detail


• Proficiency in computers

Salary range for this role is $18.00 to $23.00 per hour, depending on experience. 

We offer a competitive benefits package including health insurance, dental insurance, vision insurance, 401k, profit sharing, and ancillary benefits.