Senior Customer Service Representative

 Senior Customer Service Representative – Aerospace & Advanced Manufacturing
Cincinnati, OH (Onsite) 

 Support Customers at the Center of Aerospace Operations

We are seeking a detail-oriented, relationship-driven Senior Customer Service Representative to manage complex customer accounts from initial quote through delivery and post-sales support. This role sits at the center of operations, ensuring accuracy, responsiveness, and alignment across internal teams in a fast-paced aerospace environment.

You will act as the primary liaison between customers and internal functions, driving execution, resolving issues, and ensuring a high standard of service across every interaction.

Why Work Here

• High-impact role – You own the customer experience from quote to delivery in a complex, technical environment 
• Aerospace exposure – Work with precision products, detailed specifications, and high-performance expectations 
• Cross-functional visibility – Partner daily with Engineering, Purchasing, and Sales 
• Strategic account involvement – Support key customers and contribute to long-term relationships 
• Process improvement focus – Opportunity to refine workflows, improve KPIs, and elevate service delivery 
• Stable and growing environment – Work on meaningful projects with real operational impact 

What You’ll Do

RFQ & Quotation Management

• Review customer requirements, specifications, and terms for compliance 
• Prepare accurate and timely quotes, including pricing analysis and cost comparisons 
• Coordinate internal reviews and approvals for RFQs 
• Maintain RFQ logs and analyze quote win rates 

Order Management

• Process customer purchase orders and ensure alignment with quoted terms 
• Resolve discrepancies prior to order acceptance 
• Enter and manage orders within the ERP system 
• Provide customers with regular updates on order status 

Customer Support

• Respond to inquiries related to orders, quotes, invoices, and technical questions 
• Investigate and resolve issues including product damage, shortages, and warranty claims 
• Track and ensure timely closure of all customer inquiries 

Collaboration & Continuous Improvement

• Partner with Engineering, Purchasing, and Sales to maintain accurate product and pricing data 
• Support strategic accounts and process improvement initiatives 
• Develop, track, and report on key performance metrics (KPIs) 

What Success Looks Like

• Accurate and timely RFQ turnaround and order processing 
• Strong customer satisfaction and responsiveness 
• High on-time delivery performance 
• Continuous improvement in service processes and KPIs

What You Bring

• Bachelor’s degree or 7+ years of experience in customer service, order management, or similar role 
• Advanced Microsoft Excel and Office skills 
• Strong communication and problem-solving abilities 
• High attention to detail with an analytical mindset 
• Experience working with ERP systems 
• Ability to thrive in a fast-paced, changing environment 
• Aerospace or manufacturing experience strongly preferred 
• Experience in aerospace or manufacturing 
• Background in pricing, quoting, or technical customer support 

Benefits

• 401(k) with 5% match 
• Medical, dental, vision, and life insurance 
• Employee Assistance Program 
• Flexible Spending Account (Section 125) 
• Competitive paid time off 
• Additional paid sick leave 
• Tuition reimbursement 

Ready to Own the Customer Experience?

If you can manage complexity, communicate clearly, and keep customers and internal teams aligned in a fast-moving aerospace environment, this is your role.

Apply now to step into a position where your work directly impacts customer satisfaction, operational performance, and long-term business success.

 Job Type: Full-time
Location: Cincinnati, OH 45215 (Onsite)