Senior Customer Service Representative

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

Responsibilities / Tasks

• Start strong – Medical, dental, and vision coverage begins on your first day

• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore

• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster

• Keep learning – Take advantage of tuition reimbursement to further your education or skillset

• Live well – Our wellness incentive program rewards healthy habits

• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance

• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

GEA Group, located in Patterson, CA, is searching for a Senior Customer Service Representative to join our Team!

Responsibilities:

• Manage incoming customer requests, including parts clarification and request routing to the proper personnel (Includes Shared Inbox Customer Handling)

• Responds to customer inquiries in a timely and professional manner, to include acknowledgement of original inquiry within 4 hours and confirmation of inquiry within 24-hours. (email, phone, portal, etc.)

• Efficiently creates & communicates offers within ERP & online via customer portals

• Efficiently processes RFQs (within ERP & online via customer portals) as well returns/warranties

• Work with engineering to establish part/component identification. 

• Create new part numbers in ERP

• Communicates with outside suppliers to obtain pricing, lead-times, etc.

• Enters customer information into online portals and initiates new customer account set up.

• Interface with the parts warehouse and/or GEA factories on internal purchase orders and deliveries, including expedited processing for urgent requests.

• And other tasks as assigned by manager

Your Profile / Qualifications

• High School Diploma or GED required. Associate's degree in business or a related field is preferred.

• 3+ years related experience in performing order processing and inside sales to demanding industrial customers required.

• Advanced knowledge of Microsoft Office suite

• Knowledge of industrial refrigeration industry

• Knowledge of accounting principles

• Basic knowledge of E-Commerce platforms

• Excellent written and verbal communication skills

• Detail oriented / strong organizational skills

• Well-developed interpersonal skills

• Ability to work as an individual and within a team

The typical base pay range for this position at the start of employment is expected to be between $31.92 - $39.90 per hour.  GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary.  The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.  You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.

Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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