Senior Customer Success Manager

Job Description

An employer is looking for a Senior Customer Success Manager in the Bay Area. This person will be the second CSM in California to help cover the Massachusetts based company's clients in Northern California. This person will be maintaining customer satisfaction at current accounts, upselling to grow the book of business, and help execute customer requests to provide value. This person will maintain relationships with clients and understand their goals and liaison between the customer and internal technical team to validate requirements and help create solutions. He/she will track any client issues and advocate to get those alleviated in a timely manager.

The CSM will be remote outside of customer site visits, which typically are 2-5 times per month. This is a great opportunity to join a well-established and growing Series-B start-up.

Compensation for this role is 120-135k per year annually. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

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Skills and Requirements

-3+ years of Customer Success Experience

-Experience in a biotech or pharmaceutical industries (previous experience working in a lab OR science degree works)

-Proven track record of selling renewals and growing customer accounts

-Strong customer advocacy skills

-Bachelor's Degree -Start-up experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].