Senior Customer Success Manager- Onshape

Own the post-sale relationship for a portfolio of customers. Lead onboarding, training, and adoption of Onshape's platform. Conduct regular engagements and quarterly business reviews to track ROI. Build deep relationships with key stakeholders and decision-makers. Build multiple champions at each account. Act as the voice of the customer internally, influencing product and strategy. Drive renewals and identify opportunities for upsell/expansion. Foster customer advocacy through referrals, case studies, and testimonials. 2+ years in a customer-facing role (Customer Success, Account Management, etc.). Impassioned with the task at hand. Strong communication and relationship-building skills. Experience managing multiple accounts and projects simultaneously. Ability to work cross-departmentally with individual contributors and executives. A proactive, solution-oriented mindset. Always curious, asking questions and understanding "the why." Adaptable to different situations and accountable for all actions. Familiarity with CRM tools (Salesforce, ChurnZero, Zendesk, etc.). Bonus: Experience with CAD, engineering, or design tools.