Senior Desktop Support Analyst

Description:

Prioritize, communicate, triage, and resolve issues in a

timely manner.

Provide 2nd level technical support for incidents that

cannot be resolved by the Service Desk; both in

person and remotely

Maintain asset and software inventory

Image, configure, and deploy computers

Deploy and troubleshoot software and hardware

Log incidents in given ticketing system

Provide support for IT project implementations and

performs miscellaneous job-related duties as assigned

Engage appropriate IT resources and teams to resolve

incidents that are beyond the scope of their ability or

responsibility

Resolve complex technical problems experienced by

end-users

Ability to analyze logs within multiple Microsoft

applications to resolve user issues

Rebuild windows profiles

Support PC replacement programs and emergency

exchanges

Troubleshoot network related issues.

Administer access to applications

Evaluate, diagnose, and troubleshoot complex

hardware/software issues

Analyze and resolve VPN and MFA related issues

Create and contribute to process improvement

Ability to work effectively in a team environment

Maintain utmost confidentiality on all conversations,

documents, correspondence, research records,

information, data, etc.

Skills:

Troubleshooting, Windows, Customer service, servicenow

Additional Skills & Qualifications:

Understand basic troubleshooting processes

Ability to quickly assess problems and identify

solution.

Understanding of desktop group policy objects (GPO)

Knowledge on how to re/image a workstation.

Remote Support experience

Conflict resolution and management

Working knowledge of MS operating systems and

applications

Software Distribution and Patch Management tool

experience

Ability and desire to provide excellent customer

service.

Maintain healthy and friendly environment with team

members and external departments

Excellent communication skills that demonstrate ability

to adapt to different situations with ease

Must possess attention to detail and be able to

manage time effectively

Ability to prioritize many competing tasks with minimal

supervision

Strong professional work ethic

Positive attitude

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.