Senior DevOps Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Role Overview 

The Senior DevOps Engineer is a key member of the Platform Engineering Analytics team, responsible for building and maintaining cloud infrastructure, automation frameworks, and continuous delivery pipelines that support scalable, high-quality SaaS products. This role combines hands-on AWS operations, DevOps automation, infrastructure management, and production support while driving improvements in deployment speed, reliability, and system performance. The Senior DevOps Engineer will also serve as a technical mentor and thought leader within the engineering organization. 

How Will You Make an Impact? 

• Partner with the Content Analytics team to develop and execute DevOps-related initiatives and user stories.  

• Design, build, and maintain AWS cloud infrastructure, including EC2, S3, Lambda, CloudWatch, RDS, Kinesis, and CloudFormation.  

• Manage Docker containers and containerized microservices environments.  

• Build, maintain, and optimize continuous integration and continuous deployment (CI/CD) pipelines.  

• Manage daily DevOps operations, including build systems, release management, and artifact repositories.  

• Perform ongoing maintenance, upgrades, and support for production and non-production environments.  

• Design and implement automated quality gates and release validation processes.  

• Evaluate, prototype, and introduce new technologies that improve automation, scalability, and operational efficiency.  

• Troubleshoot production issues, performance bottlenecks, outages, and security incidents.  

• Collaborate closely with agile development teams to improve software delivery processes.  

• Mentor and train DevOps and Software Engineers on best practices and emerging technologies.  

• Participate in occasional after-hours or weekend support when required.  

Have You Got What It Takes? 

Required Qualifications 

• Bachelor’s degree in computer science, Business Information Systems, or a related field (or equivalent experience).  

• 6+ years of experience working within software development organizations.  

• 3+ years of experience building and managing Docker containers and containerized microservices.  

• Strong Linux administration and troubleshooting experience.  

• Proficiency with scripting languages such as Python, Shell, or Bash.  

• Hands-on AWS experience, including:  

• EC2  

• S3  

• CloudWatch  

• Lambda  

• Kinesis  

• CloudFormation  

• RDS  

• Experience building, maintaining, and operating CI/CD pipelines.  

• Experience with infrastructure automation and configuration management tools such as:  

• Chef  

• Puppet  

• CloudFormation  

• Strong understanding of DevOps, Continuous Delivery, and automation best practices.  

• Ability to thrive in fast-paced, high-pressure environments.  

• Strong communication skills and ability to collaborate with global teams.  

Core Technical Skills 

• AWS Cloud Services  

• Docker  

• Microservices Architecture  

• Linux Administration  

• Python  

• Bash / Shell Scripting  

• CI/CD Pipelines  

• CloudFormation  

• Infrastructure Automation  

• DevOps Best Practices  

• Release Engineering  

• Production Operations  

• Troubleshooting & Incident Response 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.