Senior Digital Designer

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Embrace is a subsidiary of Independence Pet Holdings (IPH). Embrace Pet Insurance, is leading the way in redefining pet health insurance in the U.S. We’re committed to open and honest communication, products that earn the trust of our Embraced pet parents, and customer service that’s both personal and professional.

Join an award-winning team at the forefront of the industry. Our Sales and Service teams are J.D. Power certified for Outstanding Customer Service Experience for Phone Support. This recognition marks a turning point in how pet insurance providers are evaluated, and we’re proud to lead the way in setting a new standard for clarity, compassion, and reliability every time a pet parent reaches out for support

Job Summary:

Embrace is seeking a Senior Digital Designer to help shape and evolve our brand’s visual identity with a strong focus on digital experiences. This role blends creative design, motion graphics, and an understanding of UX principles to produce assets across web, mobile, email, social, and paid media. You will collaborate with colleagues across the Marketing team—including UX/UI, acquisition, and retention—to ensure designs are visually compelling, effective across platforms, and supportive of the customer journey. While the emphasis is digital, you will also support occasional offline needs to maintain consistency across all brand touchpoints.

Job Location: Cleveland, OH – Hybrid

Main Responsibilities:     

• Create high-quality digital assets for the website, landing pages, social media, email campaigns, and paid media that are visually compelling and optimized for each platform and use case
• Collaborate with Marketing partners (e.g., UX/UI, acquisition, retention) to deliver visuals that align with the customer journey and drive engagement at every stage
• Develop motion graphics content that brings campaigns and customer storytelling to life
• Provide occasional design support for presentations, internal communications, and offline collateral (e.g., direct mail, event materials), keeping the primary focus on digital campaigns
• Contribute to the development and upkeep of a design system to ensure brand consistency and scalability across digital campaigns and owned platforms
• Stay current on design trends, digital best practices, and accessibility standards to continuously elevate the brand’s creative impact
• Champion user research at a senior level by partnering with cross-functional teams to define research plans, synthesize design insights, and apply findings to digital products within the Embrace umbrella
• Support and design effective email marketing practices and strategies, such as A/B testing, user-research, and email design best practices.

Basic Qualifications: 

• Bachelor’s degree in Graphic Design, Digital Media, or related field preferred
• 5+ years of professional design experience, with a strong emphasis on digital projects in a corporate or agency environment
• Strong portfolio showcasing digital design and motion graphics work across a range of platforms and use cases
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere) and expert-level proficiency in UX/UI tools such as Figma, with additional experience in Sketch or Adobe XD.
• Excellent understanding of typography, color theory, responsive design, and digital visual hierarchy
• Knowledge of accessibility and inclusive design standards for digital platforms
• Strong communication and collaboration skills, with the ability to present and articulate design concepts across teams

Interview Technology Notice:
Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process. By continuing with the interview, you consent to this use.

Text Messaging Notice:
If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP.”

#LI-Hybrid

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance

• Basic Life Insurance at no cost to the employee

• Company paid short-term and long-term disability

• 12 weeks of 100% paid Parental Leave

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSA)

• Retirement savings plan

• Personal Paid Time Off

• Paid holidays and company-wide Wellness Day off

• Paid time off to volunteer at nonprofit organizations

• Pet friendly office environment

• Commuter Benefits

• Group Pet Insurance

• On the job training and skills development

• Employee Assistance Program (EAP)

Interview Technology Notice:

Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.

By continuing with the interview, you consent to this use.

Text Messaging Notice:

If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.

You may opt out of text communications at any time by replying “STOP.”