Senior Digital Reporting and Optimization Analyst

Role Specific Information

Job Description

This role is based at our Corporate Office in Menomonee Falls, WI. You’ll work onsite from Monday through Thursday, with the option to work remotely on Fridays.

About the Role

As Senior Digital Reporting and Optimization Analyst, you will help translate digital performance and customer behavior into actionable business insights and recommendations. Reporting to the Manager, Digital Reporting and Optimization, you will support trusted reporting, measurement, tagging, and analysis that help teams improve digital experiences and business performance. 

What You’ll Do

• Build, enhance, and maintain dashboards, recurring reports, KPI frameworks, and automated analytics solutions to support digital performance monitoring and decision-making
• Validate data and troubleshoot discrepancies across Adobe Analytics, tagging implementations and enterprise BI platforms to ensure accuracy and consistency
• Analyze digital behavior, traffic patterns, customer journeys and performance trends to generate clear insights and recommendations that partners can act on
• Support cross-functional teams by improving reporting outputs, refining measurement approaches and optimizing existing analytics processes
• Conduct deep-dive analyses of customer behavior, category performance, content  and journeys to identify opportunities, risks and potential test or optimization ideas
• Synthesize findings into clear, concise summaries tailored for digital, product, marketing and merchandising partners
• Provide data-informed recommendations grounded in performance patterns, business context and experimentation learnings
• Partner with Technology to define tagging requirements, support QA and UAT, validate implementations and help resolve data defects impacting key journeys
• Maintain tagging, reporting, KPI and measurement documentation to support consistent and reliable analytics usage
• Contribute to training materials, reference guides and self-serve resources that help partners effectively use Adobe Analytics, dashboards and internal tools.
• Additional tasks may be assigned

What Skills You Have

• Strong analytical mindset and comfort with strong analytics principles
• Problem-solving skills and comfort with ambiguity
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Attention to detail and organizational skills
• Ability to multitask, work under firm deadlines within a rapidly changing environment
• Advanced knowledge of Excel

Preferred

• 3+ years of working in a high-volume retail environment
• 3+ years of experience using web analytics tools such as Adobe Analytics (Omniture) or Google Analytics and testing/optimization tools like Adobe Target, Optimizely or Maxymiser
• Knowledge of languages and programs such as SQL, Python, R Statistics

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section
• Ability to maintain prompt and regular attendance as set by the company 
• Ability to work at least 8 hours per day, occasionally longer when necessary to meet business needs, 5 days per week
• Ability to comply with dress code requirements
• Ability to learn and comply with all company policies, procedures, standards and guidelines
• Ability to give direction and receive, understand and proactively respond to direction from leadership and other company personnel
• Ability to work as part of a team and interact effectively and appropriately with others
• Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes
• Ability to satisfactorily complete company training programs
• Perform work in accordance with the Physical/Cognitive Requirements section

Physical/Cognitive Requirements 

• Ability to use a personal computer for tasks such as communicating, preparing reports, etc.
• Ability to plan, prioritize and monitor activities across business units
• Ability to complete or oversee the completion of assigned projects in a timely manner
• Ability to comply with health and safety standards