Senior Director, Business Intelligence

THE ROLE:

The Senior Director of Business Intelligence plays a critical leadership role in building, scaling, and operationalizing TEAM Services Group’s enterprise business intelligence strategy. This role partners closely with and reports to the SVP Finance. This individual will lead two distinct teams: Brand Business Intelligence, which consists of a Sr. Manager of BI and analysts, and Corporate Business Intelligence, which consists of a Manager of BI and analysts.

This position operates at both the strategic and execution levels—leading analytics initiatives, advising senior leaders, and ensuring data systems, reporting, and insights directly support operational and financial decision-making across the TEAM Services Group portfolio.

What Success Looks Like:

Within the first 12–24 months, the Senior Director will:

• Execute and operationalize the enterprise BI strategy in partnership with Brand Business Leaders and various Corporate teams (advocacy, strategy, finance, RCM, payroll, HR).


• Deliver consistent, trusted dashboards and reporting used by executives and brand leaders


• Establish shared KPIs and reporting standards across all brands


• Improve visibility into operational, financial, workforce, and revenue performance


• Strengthen data governance, quality, and adoption across the organization


• Build and develop a high-performing business intelligence team

Key Responsibilities

Enterprise Analytics & Strategy Execution

• Translate executive objectives into scalable analytics frameworks, KPIs, and measurement systems


• Proactively identify trends, risks, and opportunities and recommend data-driven actions to improve business performance

Data Infrastructure, Reporting & Governance

• Oversee the design, development, and optimization of dashboards, reporting tools


• Ensure data integrity, consistency, and governance across systems and brands


• Drive automation and scalability in reporting to improve efficiency and speed to insight


• Support the evolution of BI tools, data models, and advanced analytics capabilities

Executive & Brand Consulting

• Serve as a strategic analytics advisor to brand leaders and senior stakeholders across TEAM Services Group, as well as brand level BI analysts.


• Strategize on datasets to bring into data warehouse and partner with Data Team on data acquisition projects.


• Scale our M/I/O operating reports across all brands, across all segments, to drive volume growth.

Leadership & Team Development

• Lead, mentor, and develop business intelligence team members


• Set clear priorities, standards, and expectations for analytics delivery


• Promote a data-driven culture through strong data storytelling, visualization, and interpretation


• Champion best practices in analytics, insight delivery, and stakeholder partnership

WHAT YOU BRING TO THE TABLE:

Qualifications

• Bachelor’s degree in Data Science, Analytics, Statistics, Business, Computer Science, or a related field


• 10+ years of experience in business intelligence, analytics, or data engineering


• 5+ years of experience leading analytics teams and enterprise initiatives


• Proven experience building and scaling BI infrastructure, dashboards, and reporting systems


• Strong experience working with operational and financial datasets in multi-location or service-based organizations


• Advanced expertise in BI tools (Power BI preferred), SQL, and data warehousing concepts


• Travel required: 25% of time

Preferred Qualifications

• Master’s degree in Analytics, Business, or a related field


• Experience supporting multi-brand or portfolio organizations


• Familiarity with workforce analytics, operational KPIs, and revenue performance metrics


• Experience with advanced analytics, automation, predictive modeling, or machine learning

Core Competencies

• Strategic thinker with the ability to execute at scale


• Strong business acumen and analytical judgment


• Ability to simplify complex data for executive audiences


• Trusted partner to senior leaders and cross-functional teams


• Effective people leader who develops high-performing teams

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.  Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.  

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