Senior Director, Compliance & Risk Management

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
POSITION PURPOSE

Responsible for developing and deploying the client's risk programing; identifying, measuring and managing risks, developing reports and plans, and analyzing risk/issue problems and audit findings and defining and overseeing the implementation of risk solutions to help optimize operations. Manage all risk-related incidents, including performing root cause analysis, remediation, monitoring remediation for sustainability, formal closure of the incident and ensuring documentation of each step of the incident management process. Assesses and communicates information regarding business risks with functions across the organization. Compliance roles: promote, maintain, and advance the firm's compliance regime. Ethics roles: promote, maintain, and advance the firm's ethics regime. R
DUTIES AND RESPONSIBILITIES

Develop and improve the client's Risk and Compliance audit program. Develop procedures, tools and templates for Risk and Compliance team to perform account audits
Interface with the account platform center of excellence and regional field service teams to collect information necessary to oversee account’s contractual compliance, firm policies and regulations and client policies and regulations. Identify and monitor high level operational risk
Conduct ongoing account level and service level compliance audits working with in order to formulate recommended solutions and implement controls for the business to reduce risk
Improve and develop central system for housing and organizing account audit results and service line risks scores
Accountable for high severity account incidents to ensure proper documentation, remediation including procedural updates and training to mitigate future events. Conduct audits to ensure sustainment of remediation efforts
Interface with key client stakeholders on compliance, risk, audit and incident topics, including development of presentation materials for those communications
Develop and deliver on-account risk management and compliance SOP's, controls and training to mitigate risks
Develop and implement account risk reports and assist platforms in mitigating risks falling outside of threshold tolerances
Support team in legal and risk related issues, including general liability claims and costly errors. Liaison with corporate legal and risk groups
Perform other duties as assigned
MINIMUM REQUIREMENTS
Bachelor's degree (BA/BS) in Accounting/Business or related field
Minimum of six to ten years of risk management and/or external or internal audit experience
Strong problem solving and decision making abilities
Advanced Excel skills, including creation of reports generated from Excel data
Ability to communicate and engage at all levels of executive management and field personnel
Strong communication and relationship skills
Legal and commercial real estate industries experience a plus
The above referenced position summary is a guideline designed to present an overview of job duties and is not intended to be a comprehensive list of responsibilities and requirements.
Location:
On-site –Charlotte, NC If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
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