Senior Director, Family Housing Innovation & Implementation

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The successful Sr Director of Family Housing Innovation and Implementation will lead the day to day implementation of a grant funded Action Plan. You will be the operational backbone of a transformative, multi-year initiative designed to pilot a scalable Mercy Housing operating platform for unified operations model. You will coordinate and work across the Mercy organization. 

This is a hybrid eligible position, that requires travel to Mercy Housing locations.  

PAY: $145,000 - 165,000 /salary , dependent on experience.

BENEFITS:  

• Early close Fridays (3 paid hours each Friday)   


• Early close prior to a holiday (3 paid hours) 


• Paid Time off between Christmas and New Year's Holiday 


• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision  


• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays. 


• 403b + match 


• Paid Volunteer Time  


• Paid Parental Leave and Care Giver Leave  


• Paid Life Insurance 


• Free Employee Assistance Plan  


• Free Basic Dental


• Pet Insurance options

DUTIES:

Program Leadership & Implementation Management

• Participate in leading day-to-day implementation of the Family Housing Innovations Action Plan across all major workstreams as the project scales during the Action Plan period.


• Develop and maintain integrated workplans, timelines, milestones, dependencies, and risk registers.


• Coordinate execution across portfolio growth, unified management model implementation, economic mobility services, change management, communications, and learning and evaluation activities.


• Track progress against Action Plan goals, deliverables, and implementation milestones.

Cross-Functional Project Management

• Coordinate activities among Philanthropy, Property Operations, National Resident Services (Resident Impact Metrics), Resident Services, Development, Finance, Accounting, Communications, HR/People & Culture, Learning & Evaluation, and regional leadership teams.


• Manage dependencies across multiple concurrent initiatives.


• Help to facilitate collaboration among internal teams, consultants, evaluators, and implementation partners.


• Ensure issues are surfaced early and resolved effectively to minimize implementation delays.

Learning, Evaluation & Performance Management

• Partner with internal and external evaluation teams to implement learning agendas, measurement frameworks, evaluation activities, including the potential for future scaling beyond the pilot period.


• Support development and monitoring of implementation, resident impact metrics, staff and resident experience, and property performance indicators.


• Coordinate collection of implementation lessons, pilot findings, and continuous improvement recommendations.


• Facilitate learning reviews and help translate findings into operational improvements and strategic decisions.

 Organizational Change & Adoption

• Support implementation of change management, communication, training, and stakeholder engagement strategies.


• Identify implementation risks and adoption barriers across regions and functions.


• Help maintain organizational momentum through consistent communication, stakeholder engagement, and progress visibility.


• Promote a culture of learning, adaptation, and continuous improvement.

Vendor & Partner Coordination

• Serve as primary project coordination liaison for consultants, evaluators, technology providers, and external implementation partners.


• Coordinate workplans, meeting cadence, deliverables, and accountability structures with external partners.


• Monitor performance and ensure alignment with Action Plan objectives.


• Coordinate funder-facing reporting, board and executive updates, implementation dashboards, performance narratives, and evidence products that communicate progress, risks, outcomes, and lessons learned to internal and external stakeholders.

Team & Capacity Building

• Provide direction and day-to-day leadership to the integration team


• Facilitate some project initiative pilots or trials to track results and recommend strategic pivots, insights and/or timely implementation.


• Lead through both direct and matrixed authority, ensuring cross-functional teams understand deliverables, timelines, data expectations, decision processes, and escalation paths.


• Partner with Finance, Legal, Philanthropy, and program leaders.

MINIMUM QUALIFICATIONS 

• Eight (8) years of progressive experience in organizational change management, transformation, program management and delivery in real estate, affordable housing, healthcare or related transferable skills.


• Proven experience leading large-scale enterprise transformations with measurable adoption outcomes.


• Strong understanding of change management frameworks and how to operationalize them (e.g., stakeholder engagement, impact assessment, readiness, enablement, adoption measurement).


• Demonstrated ability to influence senior leaders and build alignment across functions and geographies.


• Experience developing governance models and scaling change practices across multiple concurrent programs.


• Track record of delivering executive-ready communications and executive reporting.


• Strong program leadership and stakeholder management skills; ability to manage ambiguity.


• Excellent written and verbal communication skills, including the ability to tailor messaging to different audiences.


• Proficiency with project/program management tools and performance/analytics (tools vary by organization).


• Experience with implementation of roadmaps, dashboards, risk registers, decision logs, funder deliverables, performance-management routines, and continuous-improvement cycles.


• Ability to partner with finance and operations teams to assess cost, benefit realization, NOI/property-performance implications, and sustainability of new operating models.


• Familiarity with outcomes measurement, evaluation design, implementation studies, data quality, and performance management.


• Experience coordinating complex grant-funded or investment-funded initiatives with milestone-based payments, semi-annual reporting, annual financial reporting, audit-related submissions, and funder monitoring expectations.

This is a brief summary of the position.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.