Senior Director, Meetings & Events

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Senior Director, Meetings & Events

The Senior Director, Meetings & Events will be responsible for leading all aspects of meetings and events strategy and operations (guest experience), global and regional marketing initiatives, enhancing the sales journey and performance management.

This position is also responsible for collaborating with the Regional Vice President of Food & Beverage and Regional Vice President of Hotel Marketing on all operations, talent management, and developing cutting edge meetings and events product (design) and experiences that enhance the brands requirements for luxury hotels and meeting guest expectations.

What You'll Be Doing:

Product - Operations & Strategy

Assisting the SVP of F&B, the Sr Dir M&E will be providing strategic support in implementing the Meetings & Events strategy globally. This is including working closely with the following workstream owners:
Vision & Strategy
Guest Experience
Marketing
Sales Journey
Talent Strategy
Design & Development / Product
Data Analytics & Revenue Management

Assist properties to develop new strategic marketing initiatives (global/regional) that enhance sales and positioning Four Seasons to be market leaders.
Develop and implement tools to enhance the sales journey within regions/sub regions ensuring that properties are operating at optimum.
Maintaining a global factsheet of all properties ensuring that this is constantly updated.
Attend and support major brand and strategically important meetings and events across the globe (i.e. ILC, brand events and launches).
Will take a lead role in providing creative direction of meeting and events venues and experiences which also incl. integration of guest experience enhancing interior design, IT/AV, F&B (kitchen, bars).
Actively collaborates with VP of F&B and consult on design/concept changes in all existing meeting and events venues with the goal of growing our product quality and relevancy.
Meetings & Events lead on all new opening, renovation and improve existing product that is sub-standard (where needed)
Assist VP of F&Bs regularly with operational reviews of existing operations and provide advice and direction for future improvement.
Analyze industry trends, business models and concepts and continuously suggest improvements.

Up to date on the newest technology and equipment thus ensuring we are current or ahead of the industry. (Attending min. 1 hospitality conference per year).
Monitor GES and Medallia and assist hotels with score improvements.
Is the Meetings and Events partner with all third party deals (IT/AV; meeting planners)
Organize and chair global meetings with key global meeting planners.

People Management
Anticipate and provide Meeting & Events requirements and supports the sourcing and recruiting of management and talent, supports and recommends appropriate career development.
Identifies and develops regional directors of Meetings & Events to support regional/sub regional roll outs of initiatives.
Develops and host regional Meeting & Events leadership calls ensuring that there is constant communication between corporate organization and field.
Provide input on all communication, review, career development and salary/bonus/incentive administration for Meetings & Events employee and suggest improvements to the team. Continually assess departmental performance, organization structure, staffing levels and individual performance/potential, and ensures consistent implementation of company standards and policies.
Demonstrate that effective succession plans are implemented, with special focus on "hardship locations."
Provides career development direction for culinary team members (field and corporate) while protecting internal promotion guidelines.
Actively lead equal opportunity and value diversity at our company.
Anticipate and provide input on Meetings & Events staffing for pre-opening budgets
Develop staffing templates for various operations based on size, complexity and sizes.

Profit - Financial Management
Review and analyze financial performance per region / sub region ensuring the accuracy of weekly 3-Month financial forecast, month end financial summaries, and contribute to the annual Marketing Plan and Budget.
Complete periodic audits of the Account and Booking Data in Golden Sales and Catering.
Evaluate current sales practices and make recommendations to maximize the profitability of the Meetings & Events services resources.
Maximizing revenue potential through developing up selling initiatives and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contacts with all properties.
Engaged with the preparation, monitoring and execution of departmental budgets. Assisting properties ensuring a support structure.
Assures the timely submission of all required operational, financial, budgetary reports.
Assist properties where needed in improving upsell strategies, concepts for sales optimizations.

Business Travel:
50%

What You Bring:
Degree in Hospitality or equivalent experience
8-10 years of Meetings & Events management experience in hotel industry or catering/conference.
Ability to communicate effectively at all levels of the organization. Demonstrates strong leadership, ability to actively engage with RVP's, GM's, F&B and Culinary team.
Ability to work under pressure and to meet multiple tight deadlines by effectively prioritizing work.
Ability to make changes at the hotel level and seen as a change agent, motivator, and influencer.
Ability to promote best practices and set high standards of Meetings & Events excellence throughout the region,
Possess a high level of professionalism and integrity, while maintaining the confidentiality of the Corporate Office.
Must be a good team player and be able to deal professionally, courteously and effectively with all levels of staff, management and external vendors or partners.
Demonstrates keen attention to detail, follow up and ability to get things done.
Passion for food and beverage and knowledge of industry trends.
Reading and interpreting architectural drawings.
Experience in multiple hotel openings.
Experience in assisting corporate office on special F&B/Marketing projects.
Professionally respected within the field of F&B, Hotel Marketing
Multiple languages preferred.

Proficiency In The Following:
Microsoft, Office 365
Golden Sales & Catering
Delphi (or equivalent)
Medallia
Avero (optional)

This role will be a Hybrid working model, which will require 3 days per week in the Miami Four Seasons Corporate Office located at 1441 Brickell Avenue, Suite 1007, Miami, Florida #LI-Hybrid

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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