Senior Director of Client Relations

Important Details

• Bachelor’s Degree required. 


• Full time, 40 hours per week.  


• 3 to 5 years’ experience in multifamily or industry marketing, sales, business development or recruiting experience.


• May also have experience as a vendor in advertising or marketing to the multifamily industry.


• Experience preferred in customer service, recruiting, marketing or business operations role.


• Experience preferred in leveraging AI tools in the workplace.


• Experience preferred with Microsoft office products, with proficiency in Hubspot and Asana.


• Able to travel up to 6 times a year for retreats, summits, and other industry events.

Responsibilities: 

1. LMA (Lead, Manage, Hold Accountable) + Culture – Lead and develop 1–2 client relations directors. Coach, direct, and hold team members accountable to best practices, clear goals, activity, and results. Cultivate culture and ensure excellence. 


2. Execute the full sales process – Manage the end-to-end sales process to close deals that result in new programs and achieve organizational growth objectives. 


3. Build and maintain client relationships – Establish and strengthen relationships with new and existing clients to ensure satisfaction, retention, and expansion opportunities. 


4. Collaborate cross-functionally – Partner with the VP, Growth and program management team to support execution, align on client engagement, meet organizational goals, and support sustainable program expansion. 


5. Drive client outcomes and insights – Monitor client satisfaction, analyze trends, and provide actionable insights to continuously improve client experience and program success. 

Competencies 

The physical and mental competencies necessary to execute the requirements and be successful in this role are:

• Strategic thinking with strong execution skills 


• Excellent communication skills, both verbal and written (also listening, hearing, typing) 


• Organization, time management 


• People management skills 


• Tech/computer skills 


• Customer service 


• Discernment