Senior Director of Clinical & Operational Services - I/DD & Behavioral Health

SERV, a well-established leader in behavioral healthcare in New Jersey, supports people with mental illness and/or intellectual/developmental disabilities as they achieve greater independence and life satisfaction through a wide range of services.

JOB SUMMARY:

The Senior Director of IDD and Behavioral Health Services is a strategic and clinical operational leader 
responsible for overseeing the organization’s Residential, Partial Care, and Outpatient programs for 
individuals with Intellectual and Developmental Disabilities (IDD) and Behavioral Health needs. This role 
provides executive-level oversight to ensure the delivery of high-quality, person-centered, and recovery focused services. The Senior Director is responsible for ensuring program compliance, fiscal 
accountability, service excellence, and strategic growth. The Senior Director will oversee clinical 
operations across multiple programs and locations, is a strong leader and mentor, able to inspire 
individuals and promote a culture of accountability and collaboration. 

KEY RESPONSIBILITIES:

Program Leadership & Service Oversight

• Provide executive direction and clinical oversight for residential, partial care (day treatment), and outpatient services for individuals with MH and IDD diagnoses.
• Ensure all services are trauma-informed, recovery-oriented, and culturally competent.
• Oversee service delivery across multiple counties/sites, ensuring consistent implementation of clinical standards and operational protocols.
• Meeting with Directors for clinical/administrative instructions and ensure follow-through of issues identified.
• Actively participate in supervision/meetings with COO.

Staff Development & Supervision

• Lead and mentor a team of program directors, clinical supervisors, and frontline staff.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Promote staff training, retention, and professional development aligned with best practices.
• Role model appropriate boundaries and professional behavior.

Compliance & Quality Assurance

• Ensure programs meet all state, federal, and accreditation standards (including DDD, DMHAS, Medicaid, CARF, and others).
• Implement quality assurance and performance improvement systems to monitor service effectiveness and client outcomes.
• Lead responses to audits, licensing visits, and corrective action plans.
• Ensure operational activities are conducted in accordance with SBHS policies, federal and state regulations and laws.

Budgeting & Financial Oversight

• Develop, monitor, and manage program budgets across all service lines.
• Analyze financial data and recommend cost-effective strategies without compromising service quality.
• Review monthly expense reports and adjust operational activities accordingly.
• Collaborate with finance/ATC and billing departments to ensure accurate documentation, claims processing, and reimbursement under Medicaid, MCOs, and other payers.
• Remain knowledgeable regarding requirements under FFS/MCO/Medicaid/Medicare payers while ensuring all services and programs meet the required standards.

• Contribute to the organization’s long-term strategic planning with a focus on expanding IDD and MH services.
• Monitor Strategic plan activities and provide monthly feedback to the COO.
• Identify and pursue funding opportunities, grants, and new partnerships.
• Promote innovation in service delivery, including integration of mental health and physical healthcare.

• Build and maintain relationships with county and state agencies, healthcare providers, and community stakeholders.
• Represent the agency at public forums, advocacy events, and collaborative partnerships.

• Master’s degree in social work, Psychology, Nursing, Public Administration, or a related field.
• Active clinical licensure preferred (LCSW, LPC, RN, PsyD, BCBA, etc.).

• Minimum of 8 years’ leadership experience in mental health and/or IDD services in a fast-paced organization, preferably in a non-profit setting.
• Demonstrated experience overseeing residential, partial care, outpatient, treatment programs.
• Strong knowledge of Medicaid billing, managed care models, and state funding systems (especially in NJ) including state contracts.
• Valid Driver’s license in state of residence and availability for local travel.

• Broad understanding of behavioral health operations and fiancé, sound knowledge of legal and regulatory requirements governing behavior health and its operations, including state and federal licensing and other requirements, including SUD, DEA, CDS, CARF, OOL, partial care, CSOC, outpatient and residential.
• Proven success in budgeting, financial management, and program planning.
• Strong leadership and interpersonal skills, with the ability to lead cross-functional teams.
• High level of organizational and analytical ability; skilled in performance management and data-driven decision-making.
• Excellent communication and presentation skills.
• Provide sound clinical recommendations to Directors.
• Along with the Directors responsible for making recommendations for the most appropriate level of care or alternative programming.
• Demonstrate comprehensive knowledge of developmental disabilities, learning characteristics, mental illness and substance abuse.

• Regular travel to program sites required.
• May involve some evening or weekend responsibilities for oversight and community engagement.
• On-call responsibilities.
• Ability to work with diverse departments.

• $124,000.00 per year.

EEO STATEMENT:

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status, or any other characteristic protected by law.