Senior Director of Family Services

We are Hiring! 

Job Posting: Senior Director of Family Services

Location:  6279 S Hornell Rd, Suite B, Hornell, NY 14843 

Department:  Administration 

Employment Type: Full time

Schedule:   Exempt 40 hrs 

Salary:   $75,000 

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Steuben/Livingston builds communities that care for all people. We serve all people seeking help in a safe, welcoming and comforting environment that feels like being home.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

General Description

Provides leadership and strategic direction to designated programs operated by CCSL including Home and Community Based Services (adult and children), Home Based Crisis Intervention, Therapeutic Foster Care, and Skill Building and Out of School Time Recreation. Responsible for the coordination of service delivery, quality and safety assurance, training, and staffing. The Senior Director will work to ensure that the Agency’s integrated services operate within budget, are of the highest quality and meet the requirements of funders and regulators at the Federal, State and County levels. Responsibilities also include program evaluation and enhancement initiatives, lead trauma-informed organizational directives, development of program policies and procedures, capacity building work, support grant proposal writing, and completing other project management tasks, such as research initiatives in areas of federal and state models of care, program expansion, and federal, state and local opportunities. Effectively supports ongoing and collaborative communication amongst all program and Agency staff and is responsible for ensuring a Trauma Informed Care environment.

Essential Duties and Responsibilities

Leadership & Strategic Direction

• Responsible for development, oversight, and evaluation of the regulated programs.
• Provides overall leadership for program development, including: strategic planning, grant proposals, inter- and intra-agency agreements, new ventures, marketing, and department contracts.
• Represents the Agency in the community regarding matters pertaining to regulated programs.
• Assures direct supervision of Clinical Supervisors, and Directors.
• Provide regular and appropriate feedback including training, opportunities for professional growth, verbal and written improvement plans when needed, and regular performance & development conversations
• Ensure that programs are successfully integrated and providing quality services to participants
• Ensures effective communication and implementation of services across multiple departments where relevant 
• Directs and participates in the development, interpretation, evaluation, and recommendation of policies, procedures and rules and regulations for the effective operations of the programs
• Maintain effective relationships with funding sources and identifies new funding resources
• Communicates pertinent reporting information to the Executive Director
• Develops and enhances regulated programs across the organization
• Maintain effective communication with clinical and medical staff for coordinated treatment.
• Provides for effective utilization of human resources and management of all program personnel in accordance with Agency policies and procedures.
• Hires, orients, coaches and evaluates program support, clinical and supervisory staff. 
• Assures ongoing staff training and development.

Service Delivery and Productivity

• Develop systems for accurate data collection and ensure that systems are used consistently 
• Develop, participate and/or improve upon program components consistent with current best practice models and literature.
• Make informed decisions and suggest creative solutions to challenges and conflicts

Financial Management

• Oversees financial management of the department including the utilization of human and capital resources, and preparation and monitoring of budgets.
• Consult with the Finance Department in preparation and monitoring of program budgets and financial reports.
• Monitor program revenue/expenses and adjusts as needed, to maintain the financial viability of the program.
• In collaboration with other departments, assists with developing and delivering fundraising activities and prepares grant proposals in support of agency goals.
• Participates in the development of new grant opportunities, proposals and pilots.
• Assures ongoing staff training and development.

Quality Assurance/Program Evaluation

• Ensures compliance with all state, regulatory, and funder requirements.
• Adheres to all applicable federal and state laws, including but not limited to, those governing client confidentiality, privacy, program standards and billing and documentation standards 
• Develop and conduct an ongoing quality assurance review process to ensure that program standards are maintained.
• Develop and Maintain Dashboards for the Department reporting to the Senior Executive Team and Council.
• Develop correction plans for the department as required for internal program Utilization Review
• Provides for effective utilization of human resources and management of all program personnel in accordance with Agency policies and procedures.
• Hires, orients, coaches and evaluates program support, clinical and supervisory staff. 
• Participates in relevant Agency meetings and/or trainings 
• Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops. 
• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
• Other duties as assigned

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Qualifications

Education: Licensed Counselor or Licensed Social Worker, or CASAC preferred. Minimum bachelor’s degree, Master’s preferred. Two years of clinical experience required.

Experience: The successful candidate will be proactive, strategic, socially poised, driven to accomplish, highly adaptable to change, and deeply committed to excellence in service delivery, program standard, compliance, and results-based outcomes. Experience in the development and/or design of programs and assessment tools and/or their implementation to achieve maximum participant outcomes. Demonstrated understanding of program evaluation functions and data analysis, and how the results are used to inform existing programs or development of potential programs. Five to ten years of experience in the care of persons with homelessness, mental health, legal, and substance abuse challenges required. At least five years of program management and direct supervisory experience.

Additional Qualifications:

• Ability to prioritize assignments, plan, and complete work projects with minimal direction,
• An ability to work efficiently and effectively and meet deadlines, 
• An ability to work under pressure,
• Excellent verbal/written skills,
• Ability to maintain confidentiality,
• Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies.
• Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,
• Possession of a valid NYS Driver’s license and use of a registered and reliable vehicle

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.  All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Top Benefits and Perks:

• Competitive salary and 403b retirement plan 
• Generous time off package and work-life balance 
• Comprehensive benefits package 
• Supportive and collaborative environment 
• Opportunities for growth and development 
• Intrinsic reward of truly making a difference in people's lives 

Join us and help make a positive impact on our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet