Senior Director of People Operations

OUR CULTURE:

Our mission and core values are brought to life through our culture. At the YMCA of South Hampton Roads, we strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming: we are open to all and create spaces where people can belong and become.

We are genuine: we value people and embrace individuality.

We are hopeful: we believe in the potential of people to grow, lead and become catalysts for change.

We are nurturing: we support individuals throughout their journey to reach their full potential.

We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with our people.

Our culture is not a People & Culture initiative; it is how we lead, serve, develop talent, make decisions and deliver on the YMCA's mission.

POSITION SUMMARY:

The Senior Director of People and Culture plays a key role in moving both processes and people forward in support of human capital strategies and initiatives. At the YMCA of South Hampton Roads, it is important that our People & Culture Team has the skills and abilities to effectively impact change and build a culture that is reflective of our association vision and values. It is our goal to achieve the following in partnership with key stakeholders:

• We are strategic business partners involved in the success of the association.
• We align business objectives with employees and leadership.
• We serve as a consultant to leadership on human resources related issues.
• We serve as the team member’s champion.
• We lead people and culture and employee relations with assistance from legal resources and senior leaders.
• We build partnerships across the YMCA and HR function to deliver value-added services to our team members.

DIVISION OF DUTIES:

• 50% - Employee Relations and Engagement, Leadership Development (Manager Development), Performance Management/Progressive Discipline
• 35% - Supporting Recruiting through Requisition Management, Interview Process, Offer, and Post-Offer Employment Screening and Pre-boarding and Y University
• 10% - Strategic Partnerships & Projects & Activities, Off-boarding
• 5% - HR Liaison Support for the HR Functions

ESSENTIAL FUNCTIONS/PRIORITIES:

The Senior Director of People and Culture serves as a direct human resources business partner to the SVP of Operations and VP of Operations for their assigned client groups. They will partner regularly with the Executive Directors as a strategic HR business partner helping to drive People & Culture initiatives; support recruitment success; and ensure positive employee relations and culture building across their client groups through leadership and team member development. The Senior Director of People and Culture plays a key role in helping to identify and develop the future leaders of our organization through recruitment and retention. The Senior Director of People and Culture will serve as the key point of contact for team members and leaders for all human capital related items. Some of the objectives will include:

Serves as the People & Culture Human Resources Business Partner for their Division Vice President(s). Partners with Operations leadership to achieve the following:

• Improve localized hiring and the onboarding experience for full-time and part-time team members
• Improve and drive positive employee relations at the division and regional level
• Assist with handbook interpretation
• Timely completion and follow-up to team member investigations
• Lead and provide guidance related to performance management

Collaborates in the hiring experience. Partners with hiring managers through the recruitment process, serving as an advocate of the candidate experience. Supports center-level recruiting activities and initiatives. Assists recruiting efforts by carrying out various tasks and processes, including but not limited to the following:

• Submits Criminal Record and Reference Checks
• Prepares, proofs and posts job requisitions for posting on job board
• Responds to reference checks and verification of employment requests
• Maintenance and upkeep of employee files and Dayforce records
• Assists with Y University training to for new hires and audits compliance

 Performs a wide range of duties relative to the maintenance and processing of personnel records and reports

Assists with Leadership Development and works with the People & Culture Leadership team in collaboration and coordination of onboarding and training initiatives

Supports and assists in the implementation of Culture and Engagement Initiatives, to include periodic engagement and pulse survey communications

 Maintains professionalism and confidentiality with all employment related information

 Assists with various research projects and/or special projects

 Performs general HR administrative support and assistance to the Vice President of People & Culture as assigned

YMCA CAUSE DRIVEN LEADERSHIP COMPETENCIES:

• Change Leadership 
• Collaboration 
• Functional Expertise 
• Developing Self & Others

QUALIFICATIONS:

• 3+ years of experience in human resources, recruiting and employee relations.
• 4-year college degree preferred in human resources, labor/employee relations, organizational/leadership development or related field.
• PHR or Management & Employee Relations professional designation/certifications preferred.
• Knowledge of pertinent federal and state regulations, both adopted and pending, affecting human resources compliance. 
• Proficiency with employee relations, progressive performance management, investigations, and EEO.
• Exhibits a positive attitude with a demonstrated ability to work with individuals with diverse backgrounds and promote Diversity, Equity, and Inclusion initiatives.
• Possess a high level of confidentiality and a strong commitment to the YMCA philosophy and values.

PREFERRED ATTRIBUTES:

• Self-starter, demonstrate a high degree of initiative and exercise sound judgment.
• Project and team management skills and experience.
• Ability to effectively plan and set priorities. Ability to manage several projects simultaneously while working under pressure to meet deadlines.
• Strong attention to detail, analytical, customer service, and presentation skills.
• Ability to become proficient in all forms of YMCA technology systems including Paylocity, Microsoft Office (Word, Excel, PowerPoint, Publisher) and Google Email).
• Ability to multitask, prioritize, and to work in a fast paced office environment.
• Exceptional written, verbal and interpersonal communication skills.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

This position operates in a professional office and community-based environment and regularly interacts with team members, leaders, board members, vendors, and other stakeholders. The role requires use of a computer and other standard office equipment, prolonged periods of sitting or standing, and the ability to communicate and exchange information effectively. Occasional travel and flexible hours, including evenings or weekends, may be required based on organizational needs.

The YMCA of South Hampton Roads provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position, consistent with applicable law.

ACCOUNTABILITY:

Accountable for achieving assigned organizational and youth development goals as measured through program quality, safety and compliance outcomes, accreditation readiness, cause-driven measures, operating results, participant and team member experience, and supervisor evaluation.

Employment is contingent upon satisfactory performance and successful completion and maintenance of applicable position requirements, which may include background screening, driver's license review, CPS screening, drug and/or alcohol testing, or other screenings as required by the position or applicable law.

COMPENSATION & BENEFITS:

Salary Range: $75,000 - $85,000 annually

The salary range provided reflects the YMCA of South Hampton Roads’ good-faith determination of the minimum and maximum starting salary for this position.

In addition to base compensation, the YMCA of South Hampton Roads offers a comprehensive benefits package to eligible employees, including an employer-funded retirement contribution equal to 12% of eligible compensation, health and welfare benefits, paid time off, and other YMCA benefits.