Senior Director, Outreach & Enrollment - Training and Launch

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.

The Senior Director, Outreach and Enrolment (O&E) - Training and Launch leads the training, development, and market launch onboarding of all O&E team members, including independent outreach associates. This role designs, implements, and evaluates training programs for new and existing teams, and builds scalable programs to support growth across new markets. The Senior Director, O&E – Training and Launch partners with O&E leadership to deliver content and drive continuous improvement.

This role is different because the Senior Director, O&E - Training and Launch at WelbeHealth:

• Is a vital member of the O&E leadership team, with the opportunity to directly contribute to the growth of the organization


• Has greater visibility and influence in working with launch, emerging, and mature markets


• Will implement technology and new tools in conjunction with the Learning and Development team

We care about our team members. That’s why we offer:

• Medical insurance coverage (Medical, Dental, Vision)


• Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days


• 401K savings + match


• Comprehensive compensation package including base pay and bonus


• And additional benefits!

On the day-to-day, you will:

• Support new market launches and leadership transitions by codifying best practices into launch playbooks, onboarding and mentoring O&E Directors, and serving in interim leadership roles as needed


• Lead and standardize O&E learning programs across internal teams, independent outreach associates, and external brokers to ensure consistent, high-quality training delivery


• Design and execute training and development initiatives for both new hires and existing teams, including implementation planning, logistics, and in-person delivery across markets


• Measure training effectiveness and enrollment outcomes using KPIs to identify gaps, drive retraining, and guide continuous improvement


• Build hands-on coaching and development programs to support individual and team performance, ensuring membership growth and quality metric achievement

Job requirements include:

• Bachelor’s degree or equivalent required


• Minimum of five (5) years of experience in Medicare, Medicaid, PACE sales, or training


• Proven success in coaching O&E teams


• Experience developing and delivering training content for sales teams


• Strong leadership experience in a metrics-driven environment, with experience in call center metrics


• Minimum of two (2) years of supervisory experience with demonstrated ability to mentor and develop team members


• Ability to process accurate information in a timely manner


• Excellent leadership, organizational, and communication skills in settings with seniors, their families, and interdisciplinary team members

We are seeking a Senior Director, O&E - Launch and Training that ideally has direct experience growing PACE programs. If you’re ready to join a team that values both its participants and team members, we’d love to hear from you!

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to [email protected]