Senior Director, Product Strategy

The Senior Director, Product Strategy is an enterprise leadership role responsible for defining and delivering the end-to-end digital product strategy across a complex portfolio of products and experiences. They will be the leader and primary digital point of contact across: Express Scripts PBS, Express Scripts and EnGuide Pharmacy, Evernorth and Accredo. This role serves as a single point of accountability for the digital product portfolio – owning how digital solutions address prioritized business and customer needs – while translating shared priorities into product strategy, roadmap and delivery.  

This leader operates at the intersection of product, engineering, design, engagement, platform, data, and business leadership to drive consistency, speed, and impact across a multi-product ecosystem. Through a data-driven, test-and-learn approach, they ensure the right work is prioritized, teams are aligned, and digital solutions deliver meaningful results for customers and the business.

DUTIES AND RESPONSIBILITIES

• Define and Lead Product Strategy
  • Establish and articulate a clear, enterprise-level product vision and long-term roadmap
  • Translate business priorities into actionable product strategies and delivery plans
  • Drive alignment of product strategy across multiple teams and stakeholder groups
• Own End-to-End Product Experience
  • Lead the strategy and execution of integrated, cross-channel digital experiences
  • Ensure consistency and quality across all customer touchpoints and product interactions
• Drive Value-Based Prioritization
  • Lead value-based prioritization of product investments based on business impact, customer outcomes, and data insights
  • Champion a test, learn, and scale mindset to continuously improve product performance
• Enterprise Leadership & Stakeholder Alignment
  • Serve as a strategic leader and influencer, aligning stakeholders around a unified product strategy while maintaining clear accountability for digital product outcomes and execution
  • Navigate complex organizational dynamics to enable clear decision-making and execution
• AI, Innovation & Market Leadership
  • Drive best-in class use of AI and disruptive technologies at pace
  • Stay ahead of industry and technology trends to drive innovation and differentiated digital experiences
  • Ensure product strategy is continuously informed by competitive and industry analysis, emerging digital capabilities, and voice of the customer insights; synthesizing these inputs into prioritization decisions and initiative design
• Team Leadership & Talent Development
  • Build, lead, and develop high-performing product teams
  • Lead and develop digital product leaders and product owners supporting web and mobile experiences
  • Foster a culture of accountability, innovation, and continuous improvement
• Data-Driven Decision Making
  • Leverage analytics to identify opportunities, measure performance, and optimize outcomes
  • Ensure product strategies are grounded in measurable business and customer value
• Cross-Functional Integration
  • Partner closely with product, engineering, design, content, analytics, and operations teams to deliver cohesive solutions
  • Ensure seamless coordination across teams to drive end-to-end value delivery

QUALIFICATIONS

• Proven experience leading digital product strategy within healthcare, with a strong focus on patient and customer communication experiences
• Demonstrated track record of building and scaling product organizations - not just managing existing teams
• Experience leading web and mobile product portfolios and delivering integrated, omnichannel digital experiences
• Strong understanding of emerging digital channels and technologies, with experience deploying innovative capabilities at scale
• Demonstrated ability to influence senior executives and drive enterprise-wide alignment
• Strong strategic mindset with the ability to translate vision into execution and measurable outcomes
• Experience operating in complex, highly matrixed environments with multiple stakeholders
• Deep expertise in data-driven product management and decision making

LEADER EXPECTATIONS

As a top leader in the digital space, we are innovating and driving our product organization forward. Leaders and teams are expected to operate as trusted collaborators – connecting priorities across the organization in partnership with their engagement and platform peers, applying systems thinking, leveraging AI and emerging capabilities, and using data-driven insights to drive aligned decisions and measurable outcomes.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 183,500 - 305,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.