Senior Director, QE

Work with our vendors and internal MI associates to shape and create end-to-end quality solutions across applications for execution by Quality Engineering Analysts. Understands functional and technical capabilities of applications to meet current and future testing requirements. Defines and creates the next generation of solutions to drive application value and speed to flawless implementation and integration. Drives the creation and adoption of automated testing to facilitate innovation, quality, and speed to market. Partners with vendor and internal Marriott teams to provide leadership, strategy, and orchestration of all testing events to ensure that quality gates are met consistently, drive automation, and coordinate all impacted groups across the 

enterprise. Provides expert guidance on test environment strategy, setup, and configuration. Establishes processes for monitoring and improving testing processes. Resolves and makes decisions on complex, non-routine service requests with moderate to high risk for new and existing systems. 

The Testing and QE product produces services including Enterprise Testing, Test Data Services, Environment Management, QE, Tools and Automation. Drive Enterprise Testing activities and release readiness criteria across a shifting set of enterprise products on an on-going basis. Orchestrate complex testing environment in coordination application engineering / testing teams. Improve overall Quality Assurance by setting baseline, target improvements, measuring and reporting progress. Move and maintain the enterprise testing capability to a best-in-class service. 

CANDIDATE PROFILE 

Education and Experience 

Required 

• Undergraduate degree in engineering or computer science discipline and/or equivalent experience/certification 

• Proven experience leading and delivering enterprise level projects that require extensive cross-organizational collaboration and deliverables 

• 5+ years of IT leadership experience with a blend of deep technical knowledge and a customer-focused mindset 

• 10+ years in an IT role as a strategic thinker that relates technology solutions to customer use cases 

• 8+ years' experience engaging highly technical architecture, engineering and operations teams and driving outcomes with QA automation 

• 8+ years' experience in software development, test engineering, with expert-level expertise in multiple testing methodologies 

Preferred 

• Graduate Degree in a technical discipline 

• Comfortable applying a combination of qualitative and quantitative methods to define success 

• Experience in the design, implementation and operational support of mission critical products 

• Strong influencing skills and an ability to overcome barriers while driving change 

• Ability to build strong relationships and network throughout the broader IT community 

• Experience in researching emerging technologies and trends, standards, and products 

• Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams 

• Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise 

• Strong attention to detail with an ability to operate effectively across multiple priorities 

• Experience with DevOps tools (e.g. Git, JIRA, Ant, Maven, Jenkins) 

• Experience in waterfall, agile, and hybrid software methodologies 

• Demonstrated ability to anticipate future software engineering opportunities as related to improving quality 

• Technology leadership experience in a sourced environment 

CORE WORK ACTIVITIES

Technical Leadership 

• Trains and mentors Quality Engineering team and peers as appropriate in the use of testing tools and procedures 

• Establishes a consistent approach to creating test data and conditions for test scenarios 

• Provides direction for QE automation application development including leading automation script reviews 

• Harmonizes multiple testing events and teams as required to communicate release readiness 

• Establishes processes to manage defect lists and related reporting to stakeholders 

• Collaborates with Infrastructure and application development/delivery leadership to continuously improve testing capabilities 

• Provides financial input on department or project budgets, capital expenditures or other cost/resource estimates as requested 

• Identifies opportunities to enhance the service delivery processes 

Delivering Technology 

• Lead complex quantitative and qualitative analyses for delivering automated testing processes and tools 

• Validates that team is reviewing and documenting testing schedules and expected testing results 

• Collaborates with architecture teams to ensure viable testing solutions 

• Works with project teams to confirm that testing is considered and scheduled in the overall project plan and that test plans are developed and executed 

• Validates the creation and documentation of testing standards and best practice knowledge repository 

• Facilitates achievement of expected deliverables and obligations of 

Services Providers 

• Validates completeness of requirements and their intersection with quality processes prior to Service Provider solutioning 

• Ensures all projects follow the defined SDLC (e.g. waterfall, agile) 

• Ensures proper coordination with appropriate IT and vendor relations teams 

• Provides consultation for routine and complex quality systems development 

• Ensures early warning to the business stakeholder executives regarding degraded or missed service levels 

• Coordinates with Operations and Infrastructure teams for deployment and production support activities 

IT Governance 

• Follows all defined IT standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed 

• Maintains a proper balance between business and operational risk 

• Follows the defined project management standards and processes for Quality Assurance 

Service Provider Management 

• Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics 

• Makes short term plans for the team to effectively utilize resources 

• Monitors Service Provider outcomes 

• Reviews estimates of work effort for client project provided by Service Providers for accuracy 

• Facilitates timely resolution of service delivery problems and minimizes the impact to clients 

Cultivate a High-Performing Team 

• Create a compelling vision, clear direction and strategy for the team 

• Generate enthusiasm and understanding of the information security vision and how each role contributes to the achievement of that vision 

• Ensure capabilities are developed and resources are aligned to support the strategy 

• Attract, motivate, develop and retain highly skilled leaders; champion and model leadership development 

• Create and sustain a work environment that drives associate engagement and enables business success 

• Ensure appropriate processes are in place and executed to drive collaboration and alignment within the team and with the broader IT organization 

• Serve as a role model and ensure all information security leaders are visible and effective partners with IT counterparts, broader Marriott stakeholders, and service provider