Senior Director, Sales - AI-Powered Enterprise IT Operations (Remote)

Introduction

About SymphonyAI Enterprise IT

SymphonyAI Enterprise IT is revolutionizing IT operations for global enterprises through innovative, AI-first platforms. Our solutions harness generative and agentic AI to deliver rapid value, streamline service management, and empower IT teams to be more proactive, agile, and cost-efficient. As a trusted partner to CIOs and IT leaders, SymphonyAI accelerates transformation-helping organizations become truly AI First and AI Fast.

Job Description

The Opportunity

Are you ready to lead the disruption of legacy IT platforms? SymphonyAI Enterprise IT is seeking an entrepreneurial and results-driven Senior Director of Sales - North America to lead a dynamic team of four enterprise sales professionals, driving exponential growth and capturing new logos across the enterprise space.

You will be at the forefront of bringing our AI-powered ServiceOps platform to forward-thinking IT organizations, focused on next-generation ITSM, ITAM, and AI-led business automation. As a hands-on leader, you will work side-by-side with your team-shaping strategy, engaging customers, and positioning SymphonyAI as the definitive alternative to legacy tools like ServiceNow.

What Makes This Role Unique

• Impact at Scale: Play a key role in SymphonyAI's fast-growing Enterprise IT division, directly influencing the digital transformation of Fortune 1000 companies.

• Innovation Leader: Evangelize the most advanced "AI First" IT platform, leveraging generative and conversational AI to deliver "AI Fast" outcomes for enterprise customers.

• Team Builder: Lead, inspire, and develop a high-performing sales team, coaching them to compete and win in a dynamic, fast-moving market.

• Strategic Partnership: Engage directly with C-suite executives, helping shape their vision for modern IT operations and demonstrating tangible ROI powered by AI and automation.

• Career Growth: Operate in a collaborative, high-velocity environment where your contributions have direct visibility and a clear path toward VP-level advancement.

Key Responsibilities

• Own and deliver multi-million-dollar net new bookings across SymphonyAI's AI-driven ITSM, ITAM, and enterprise automation offerings.

• Lead, mentor, and scale a team of four enterprise sales professionals, ensuring consistent high performance and professional development.

• Articulate SymphonyAI's differentiated "AI First" and "AI Fast" value proposition to CIOs, CTOs, and IT leadership-highlighting measurable outcomes such as reduced ticket volumes, lower operating costs, and improved end-user satisfaction.

• Guide consultative, multi-product sales cycles, positioning SymphonyAI as the modern, agile alternative to traditional, slow-moving IT platforms.

• Partner closely with marketing, demand generation, and product teams to align go-to-market strategies and accelerate pipeline growth.

• Drive disciplined execution and deal closure across complex, multi-stakeholder buying environments.

• Contribute to territory planning, quota-setting, and headcount strategy in partnership with senior leadership.

• Represent SymphonyAI at industry events, executive briefings, and strategic customer engagements.

Qualifications

• 10-15+ years of enterprise SaaS or IT platform sales experience, with a demonstrated record of exceeding targets in high-growth environments.

• Proven success leading and developing sales teams, with direct experience selling to CIOs, CTOs, and senior IT leadership within large enterprises.

• Demonstrated ability to compete against and displace incumbents such as ServiceNow, BMC, or similar platforms.

• Deep understanding of IT operations, ITSM/ITAM markets, and the evolving AI landscape.

• Strong executive presence, communication, and negotiation skills-capable of influencing at all levels of an organization.

• Track record of building pipeline from the ground up and operating effectively in an entrepreneurial, resource-conscious environment.

• Experience with structured sales methodologies (e.g., MEDDIC, Challenger, SPIN Selling) preferred.

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