Senior Director, SAM Program Office

A successful SAM Program Office Leader will be a dynamic, experienced, and highly motivated individual with distinct ability to: 1. Lead the development and implementation of SAM Program to embed it as a key organizational capability to drive competitive advantage for Alnylam Work as a close advisor to VP SAM Program enabling successful strategic account management across the organization Refresh and enhance the SAM Program business processes, in accordance with the best practices in the industry, and translate into new approaches and readily applicable tactics that provide a competitive advantage to Alnylam Design innovative internal capability building opportunities for cross functional SAM team members to better engage with all channels of customers, including the customer engagement process and associated tools and enablers, SAM talent development, and SAM metrics and motivation Devise metrics and indicators to monitor the One Alnylam implementation, track ongoing success and provide ongoing feedback to highlight successes and opportunities for improvement Proactively enable the application of the organized customer engagement process (CEP) to integrated account plans and customer management in a consistent and effective manner Establish and maintain strategic account tools, resources, processes, playbooks and capability programs to ensure SAM can be sustained as a core capability for Alnylam Shape the development of the compensation and incentives model for SAM functions to ensure alignment with the broader business strategy and encourage adoption and use, in collaboration with the incentives team Champion the value of strategic account capabilities to build support and advocacy and cut through resistance Enable organizational alignment and commitment to achieve SAM excellence, including breaking down boundaries and enabling greater cross functional collaboration Provide expert leadership to support SAM team leadership in the implementation of the ‘One Alnylam (SAM) approach' in key accounts to drive enhanced growth Contribute to the development of the overall SAM program strategy by reinforcing a clear and compelling vision that motivates the SAM leadership team to execute the SAM strategy Provide coaching tools, operational support & address training needs and resources with the cross funcation team to drive strong SAM leadership execution enabling them to identify and maintain long term relationship with key strategic customers BA/BS Degree required in life science or business Minimum of 10 years of successful leadership experience in pharmaceutical/biopharma, leading and coaching both marketing teams and/or operation and customer-facing teams Minimum of 10 years of total experience in Key Account management Experience in conceptualizing, developing, and implementing innovative solutions to meet the needs of the organization and its customers Experience in managing operational solutions and process optimization for healthcare customers Strong familiarity with various HIT platforms including EHR modules and patient portals etc. and organized customer operational processes Knowledge of US and Global compliance guidelines, laws, and practices Strong executive presence and communication skills, with the ability to articulate complex scientific concepts and strategic initiatives to a variety of stakeholders, including C-suite and board-level executives Excellent interpersonal skills for effective internal and external collaboration, negotiation, conflict resolution, and consensus-building across diverse cultures and disciplines as well as ability to motivate, influence, and support others Proven ability to lead and inspire cross-functional teams, fostering collaboration, creativity, and excellence in execution Visionary leadership and a passion for driving positive change, with the ability to inspire and motivate others to achieve ambitious goals and objectives Strong business acumen and the ability to think strategically, anticipate market trends, and identify opportunities for growth and innovation Ability to think strategically and champion ideas that benefit not only the Organized Customer but Alnylam as a whole creating mutual value Highly proficient in Microsoft; Excel, Word, and PowerPoint MBA or advanced degree preferred Deep understanding of rare disease landscape, including patient journey, market dynamics, and access challenges Experience working with large strategic accounts Demonstrated record of success in CPG, MedTech, or other high-SAM industry Ideally prior consulting experience