Senior Director, Strategic Communications-HSO Marketing-Mount Sinai Health System-Full Time-Days

Position Title:

Senior Director, Strategic Communications-HSO Marketing-Mount Sinai Health System-Full Time-Days

Position Summary:

As Mount Sinai continues to evolve its enterprise communications approach to support workforce engagement and strategic alignment, the Senior Director of Strategic Communications will serve as a senior communications leader responsible for advancing integrated communications strategies that strengthen trust, connection, and institutional reputation across the Health System. The person will be hired at the Senior Director level working in a matrixed structure. 

• Collaborate with and lead integrated Marketing and Communications leaders to support coordinated, transparent, and strategically aligned messaging across the organization. 
• Serve as one of the primary communications leaders coordinating enterprise-wide crisis and issues communications in partnership with digital, press, social media, internal communications, operational, clinical, legal, and executive teams. 
• Align closely with strategy, executive communications, internal communications, operations, and thought leadership efforts to ensure communications reinforce Mount Sinai’s mission, values, culture, and strategic priorities. 
• Work closely with our existing portfolio of marketing and communication teams (service line, hospitals, schools, faculty practice, and network) to align, support, and elevate Mount Sinai’s reputation across its clinical, research, education, and innovation missions.
• Bring industry best practices to this growing capability. 
• Work closely with our AI team, project management, and change management teams while exploring and implementing AI-enabled communications tools and workflows to improve efficiency, consistency, and engagement. 

Strategic Communications Leadership:

•  Lead the development and execution of enterprise strategic communications frameworks that support organizational priorities, reputation management, workforce engagement, academic distinction, and executive alignment. 
• Collaborate with integrated Marketing and Communications leaders to oversee projects and ensure messaging consistency, prioritization, and alignment across key initiatives and stakeholders. 
• Partner with executive communications team and senior leadership to provide strategic counsel on sensitive high-impact communications opportunities and risks. 
• Support executive leadership communications capability-building to strengthen organizational storytelling, leadership visibility, and employee engagement. 
• Ensure communications strategies align with and reinforce Mount Sinai’s mission, vision, values, and strategic priorities across clinical, academic, research, and operational areas. 
• Develop Objectives Key Results (OKRs), Key Performance Indicators (KPIs) in collaboration with other teams to foster iterative learning and improvement.

Internal Communications:

• Lead strategic communications planning in partnership with Executive Communications and Internal Communications, ensuring a coordinated narrative and alignment across the Health System. Internal Communications is responsible for employee communications channels, content, and execution. 
• Support the development of messaging frameworks and communications approaches that strengthen organizational clarity, transparency, culture, and workforce connection. 
• Collaborate with operational, academic, and executive leaders to support communication strategies related to organizational change, strategic initiatives, and institutional priorities. 
• Align and lead communications efforts that reinforce employee engagement, organizational trust, and a connected Mount Sinai workforce experience. 
• Work with communications strategic vendor partners as needed. 

Reputation, Academic Affairs and Thought Leadership:

• Partner with School Marketing and Communications, executive communications, content/editorial, and media relations teams to support thought leadership and reputation building opportunities through integrated enterprise storytelling initiatives. 
• Support the development of messaging and positioning frameworks for enterprise-level initiatives and strategic priorities.

Crisis and Issues Communications:

• Partner with the Chief Marketing Officer and Strategic Communications Lead, along with other Marketing and Communications leaders (digital, press, internal communications, and social media), on enterprise-wide crisis communications planning, coordination, and rapid response efforts, ensuring coordination and that employees receive timely, aligned, and optimized messaging. 
• Ensure crisis communications approaches are coordinated, timely, transparent, and aligned across the organization.

Change Management:

• Partner with key leaders to develop and execute change communications strategies that support organizational transformation, workforce adoption, and stakeholder engagement across enterprise initiatives. 
• Lead strategic communications planning for complex organizational changes, including restructurings, technology implementations, process transformations, and strategic initiatives, ensuring clear, timely, and audience-specific messaging. 
• Collaborate with project management, change management, and leaders to assess stakeholder impacts, identify communication risks, and develop communications toolkits, leadership resources, and engagement plans that drive understanding and adoption.

Innovation and Communications Operations:

• Identify and implement modern communications tools, workflows, and AI-enabled solutions that improve communications efficiency, consistency, responsiveness, and measurement capabilities. 
• Bring industry best practices and innovative communications approaches to support the continued evolution of Mount Sinai’s communications function. 
• Support communications measurement and evaluation efforts in partnership with analytics, digital, and marketing teams. 

Leadership and Collaboration:

• Serve as a senior leader within the Marketing and Communications department, helping shape communications priorities, workflows, and operational alignment. 
• Collaborate closely with internal and external teams to support integrated planning and execution. 
• Support a collaborative, high-performing communications culture grounded in responsiveness, strategic thinking, partnership, and innovation.

Reporting Relationships:

• Reporting relationship will be to VP, Chief Marketing Officer and Strategic Communications Lead.

• Bachelor?s degree required (Master?s degree preferred)
• 7-10 years experience in health administration including preferred leadership experience in a health care environment
• 10+ years of experience in strategic communications, corporate communications, reputation management, public affairs, or academic communications, with significant leadership experience preferred.
• Experience supporting communications for a large, complex matrixed organization; health care, academic medical center, higher education, or mission-driven institutional experience strongly preferred. 
• Demonstrated experience in strategic communications planning, executive communications, crisis/issues management, reputation management, and organizational communications. 
• Strong understanding of academic medicine and the related health care landscape. 
• Exceptional strategic thinking, messaging, writing, and executive advisory skills. 
• Experience and comfort working in highly matrixed environments requiring collaboration across multiple stakeholders and functions.
• Strong understanding of modern communications practices, digital engagement, and emerging AI-enabled communications tools.
• Collaborative and relationship-oriented leadership style with strong operational judgment and adaptability. 
• Excited to operate within an evolving structure and excited to help build toward a best-in class strategic communications capability.
• While this role is a hybrid option, the ability to spend time in NYC, with key stakeholders, is preferred.

Non-Bargaining Unit, 545 - HSO Marketing - MSH, Mount Sinai Hospital