Senior Director - Strategy & Business Operations (Secondment - 12 Months)

WHY PATIENTS NEED YOU

The Senior Director, Strategy & Business Operations for the US Primary Care Customer Engagement Platform (CEP) is a newly elevated enterprise role created to meet the complexity and strategic demands of the largest and most commercially significant organization in Pfizer's US business. This position integrates and elevates the core responsibilities of two previously separate roles –  USPC Head of Operations and USPC Head of Enablement — into a single, senior strategic function with expanded scope and precedent-setting enterprise accountability.

WHAT YOU WILL ACHIEVE

Reporting directly to the SVP, US Primary Care CEP Lead, this leader serves as the chief strategic thought partner to USPC customer-facing senior leadership, driving commercial excellence across the full PC United portfolio – spanning Vaccines, Cardiovascular Metabolic, Migraine, and Anti-Viral. The role supports a ~2,100-colleague, $15B+ revenue organization and is accountable for enterprise-level strategy, operating model governance, field force effectiveness, digital and AI-enabled transformation, and performance management across the evolving Primary Care business. The role leads two direct reports, including the Integrated Medicine Business Sales Enablement Lead and the Sales Operations Team Lead, and is responsible for the development, direction, and performance of these functions in service of the broader PC United organization.

This is not a coordination or support role. It is an enterprise strategy and operations leadership position that requires exceptional influence leadership – operating without direct authority across Sales and Account Management ops and enablement teams, aligning two distinct business units (Vaccines and Integrated Medicine Business) toward a unified strategic vision and execution path for PC United.

Success in This Role Will Be Defined By

• Measurable improvements in customer-facing execution across the full USPC commercial engine.

• A disciplined, enterprise-wide CEP operating model and integrated planning cadence that drives aligned decision-making.

• Decision-ready insights that enable prioritization, trade-off clarity, and timely investment decisions at the SVP level and above.

• Demonstrable gains in field force effectiveness across targeting, deployment, reach, and frequency.

• Accelerated adoption of digital, AI-enabled, and platform-based customer engagement capabilities at scale.

• A high-performing, well-developed Enablement and Sales Operations team that delivers consistent, high-impact support across PC United.

HOW YOU WILL ACHIEVE IT

1. Enterprise Strategy, Insights & Decision Support

• Serve as the primary strategic advisor to USPC leadership, synthesizing field intelligence, customer insights, performance data, and financial signals into clear priorities and growth bets.

• Develop executive-level recommendations that sharpen trade-off decisions and enable timely, confident investment and resourcing choices.

• Facilitate and lead senior-level strategy sessions, ensuring alignment, accountability, and follow-through on outcomes, actions, and owners.

• Translate ambiguous, high-complexity business challenges into structured analytical frameworks and actionable paths forward.

2. Operating Model, Governance & Integrated Planning

• Design, build, and implement the CEP operating model — including governance structures, decision rights, executive forums, and a disciplined integrated planning cadence across PC United.

• Partner with Finance and functional leaders on resource planning, scenario modeling, prioritization, and financial planning cycles.

• Establish and govern the integrated operating rhythm across PC United — ensuring decision rights, forums, and planning cadences operate with discipline, accountability, and strategic priority alignment.

• Drive execution of business-critical initiatives by identifying and removing barriers, accelerating momentum, and ensuring cross-functional coordination.

3. Customer Engagement & Field Force Effectiveness

• Set and continuously refine the field effectiveness strategy for USPC – including targeting, deployment optimization, reach/frequency frameworks, and resource trade-offs across Primary Care businesses.

• Define and evolve key performance metrics and AI-enabled insights to guide Sales and Marketing decision-making at scale.

• Translate engagement activity and platform utilization data into actionable optimization insights that improve commercial outcomes.

• Evolve in-person, digital, and hybrid engagement models to increase customer impact, operational efficiency, and field experience quality.

• Partner with GCET (Training) to ensure capability building and role readiness are aligned to evolving field strategies across PC United.

4. Analytics, Performance Management & Optimization

• Lead enterprise performance management across financial, operational, and execution metrics –  surfacing actionable insights that inform leadership decision-making.

• Quantify opportunities, risks, and trade-offs to guide ROI improvement and investment prioritization decisions.

• Continuously strengthen CEP analytics infrastructure, reporting capabilities, and decision-support tools.

5. Innovation, Digital Enablement & Change Leadership

• Lead enterprise-scale change initiatives across PC United that advance digital, AI-enabled, and platform-based customer engagement capabilities.

• Partner with Digital, CRM, Data, and Training teams to modernize tools, streamline workflows, and drive adoption at scale.

• Champion new ways of working that simplify execution for field teams and increase commercial impact across both PC United businesses.

• Define success metrics for all change initiatives and rigorously track adoption, execution lift, and simplification outcomes.

6. Team Leadership & Direct Report Development

• Directly lead, manage, and develop two senior direct reports – the Integrated Medicine Business Enablement Lead and the Sales Operations Team Lead – setting clear objectives, priorities, and performance expectations aligned to the CEP strategy and PC United’s revenue commitments.

• Define and continuously refine the mandate, scope, and ways of working for the Enablement and Sales Operations functions, ensuring clear delineation of ownership between the two and tight coordination in service of both Area VPs and the broader field organization.

• Provide day-to-day coaching, guidance, and career development to direct reports and their teams, creating a learning environment that ensures colleagues reach their full potential, and the organization is positioned to meet future challenges.

• Champion talent management and succession planning across the team – attracting, retaining, and elevating high-caliber talent, and offering challenging assignments that build capability, confidence, and credibility.

• Hold the team accountable for the quality, timeliness, and impact of enablement and operations deliverables, aligning support systems, accountabilities, and incentives to reinforce a high-performance, “one organization” culture.

7. Enterprise Leadership & Cross-Functional Influence

• Act as the central connector and integrator across PC United and enabling partners – aligning internal priorities and driving enterprise thinking across two distinct businesses (Vaccines and Integrated Medicine Business).

• Demonstrate exceptional influence leadership across Internal Medicine and Account Management ops and enablement teams to align on a unified strategic vision and execution path.

• Influence senior stakeholders across a highly matrixed organization through strong executive presence, clarity of thought, and the ability to drive alignment without direct authority.

• Model values-driven leadership with unwavering commitment to compliance, integrity, and operational excellence.

QUALIFICATIONS

Must-Have

• Applicant must have a bachelor's degree with at least 12+ years of experience.

• 10+ years of progressive leadership experience in pharmaceutical, biotech, consulting, or related commercial roles.

• Deep experience in commercial strategy, analytics, field operations, and customer-facing effectiveness in a large, complex organization.

• Proven success leading enterprise-scale, cross-functional initiatives in fast-paced, matrixed environments –  including across multiple distinct business units.

• Exceptional strategic thinking, analytical problem-solving, and business acumen; ability to synthesize complexity into decisive recommendations.

• Executive-level communication, presentation, and influencing skills; demonstrated ability to align senior stakeholders without direct authority.

• Strong project management, prioritization, and organizational discipline across multiple concurrent high-stakes workstreams.

• High discretion and trustworthiness with confidential business, financial, and personnel information.

• Unwavering commitment to compliance, integrity, and values-driven leadership.

Nice-to-Have

• Master's degree with at least 10+ years of experience; OR a PhD with 7+ years of experience; OR a MD with 5+ years of experience.

• Experience designing and leading field force effectiveness strategies, including targeting, deployment, and engagement model optimization.

• Familiarity with Pfizer operating and financial planning processes, governance structures, and commercial business rhythms.

• Experience leading large-scale change management or digital/AI transformation initiatives in a pharma or life sciences commercial context.

• Proven experience directly leading and developing senior individual contributors or people leaders across enablement, operations, or commercial excellence functions.

• Familiarity with Vaccines and/or Internal Medicine commercial operations within Pfizer's US business.

OTHER JOB DETAILS

• Last Date to Apply for Job: July 9, 2026

• Additional Location Information: USA - Remote

• Eligible for Relocation Package – NO

• Secondment 12 months

• If you are currently in a driving position with a fleet vehicle and this secondment does not require driving as an essential function of the position for 12 months or longer, you will be required to turn in your fleet vehicle for the duration of the non-driving secondment.  Please refer to the Fleet Policy and Procedures document for more information.

• There will be no change to your current work location.

• Position is considered Flexible, and on-site colleagues are expected to comply with Log In For Your Day (LIFYD) requirements at site location (e.g. about 2.5 days a week in office).

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.