Senior Education Program Specialist

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Senior Education Program Specialist

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locations

United States > Austin : 8701 Bee Caves Rd

time type

Full time

posted on

Posted 3 Days Ago

job requisition id

31083874

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

The Opportunity
We are seeking an experienced, high caliber

Senior Education Program Specialist

to support, and track customer facing programs as part of the professional education team

onsite in Austin, TX.
The Abbott Sr. Education Program Specialist will be responsible for supporting the CRM Educators and Education leads to deliver programs and projects to successfully educate multiple audiences including Healthcare Professionals (HCP) and the Abbott Field Sales and Clinical Support teams across the entire CRM portfolio.
What You’ll Work On
Using strong organizational skills and agility, the incumbent will be responsible to coordinate Educational events, Customer Visits, Advisory Boards and other programs. This includes but is not limited to planning, reserving resources, inviting team members, assembling agendas, coordinating travel and local logistics, catering, setting up events, greeting customers, collecting meeting feedback, and closing out events.
Work will also focus on making all encounters, programs and reporting as efficient, cost effective, and comprehensive as possible and contributing to an environment of continuous improvements.
Responsibilities:
Manage Sylmar and Austin Customer Education Visits (Live and Virtual – CEV/vCEV). Coordinate calendars, communications, content reviews, process and approve all attendee requests, logistics (i.e. travel, F&B, transportation, agenda planning), track analytics/costs, attendee feedback and report (partner with another Education Operations team member to hand-off Austin visits)

Actively participate in CRM Education events/visits including setup/cleanup (i.e. printed materials and product specific materials, equipment setup, attendee sign-ins, etc.); greeting customers (as requested) and with closing actions (i.e. documentation, etc.)

Coordinate meetings and programs including Animal Labs. (includes F&B, travel as appropriate)
Provide accurate, timely communications information to internal stakeholders and customers.
Support tracking activities for field team members being trained/signed off
Manage MSA and SOW process for CRM Education team.

Communicate with the other Global Coordinators regarding LMS activities and best practices.

Develop checklists and document procedures for CRM Education’s seamless and compliant program/event execution.

Take initiative and use independent judgment to manage all meeting logistics on time and within budget.

Support a culture of best practices, continuous improvements, and efficiency by constantly seeking to enhance Education Operations to drive efficiencies, scalability, and compliance.

Partner with the respective Ethics & Compliance and Legal departments, to ensure compliance of all activities.

Monitor and enforce all Abbott Business Conduct standards and regulations as they pertain to HCP programs and ensure all programs follow AdvaMed, Sunshine reporting, state laws, and association guidelines
Comply with global regulations and requirements, company policy, operating procedures, processes, and task assignments

Ensure personal understanding of all quality policy/system items that are personally applicable and follow all work/quality procedures to ensure quality system compliance and high-quality work

Required Qualifications
3+ years’ experience with customer

coordination/logistics

and meeting planning.

Bachelor’s degree Exceptional communication skills and professional demeanor.

Preferred Qualifications
Exceptional organizational

and prioritization skills with strong attention to details.

Proactive problem solving.

Able to work independently, make accurate decisions and handle multiple projects simultaneously.

Able to work within a team and as an individual contributor in a fast-paced, changing environment.

Experience in medical device, healthcare or pharmaceuticals preferred.

Experience with event management tools (CVENT, Lanyon, etc) preferred.

Apply Now
* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com , on Facebook at

www.facebook.com/Abbott

and on Twitter @AbbottNews.
The base pay for this position is
$64,000.00 – $128,000.00

In specific locations, the pay range may vary from the range posted.
JOB FAMILY:

Marketing Support

DIVISION:

CRM Cardiac Rhythm Management

LOCATION:

United States > Austin : 8701 Bee Caves Rd

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 10 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of

Minorities/Women/Individuals

with

Disabilities/Protected

Veterans.EEO is the Law link - English:

http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol:

http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
About Us

Abbott

is about the power of health. For more than 135 years,

Abbott

has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.
The people of

Abbott

come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.
We invite you to explore opportunities at

Abbott

, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer,

Abbott

welcomes and encourages diversity in our workforce.

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