Senior Eligibility Worker - Continuum of Care Intake Specialist- Dept. of Homelessness and Supportiv

Appointment Type

Temporary Exempt position (TEX) in Category 16, limited to no more than 1,040 hours of work in a fiscal year. This temporary position is excluded by the Charter from the competitive Civil Service examination process, is considered "at will" and shall serve at the discretion of the Department Head.

• Application Opening: April 30, 2025
• Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time but not before May 15, 2025.
• Recruitment ID: RTF0156607-01156601

Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our website.

What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) funds and administers a system of care that shelters, houses, and serves approximately 14,000 people daily, services primarily managed and delivered by community-based nonprofit community-based organizations. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with nearly 10,000 units which provide permanent housing and services to formerly homeless individuals and families. HSH strives to make homelessness in San Francisco rare, brief, and one-time, through the provision of coordinated, compassionate, and high‐quality services.

What You’ll Be Doing

In accordance with the Department of Housing and Urban Development (HUD) rules and regulations for the CoC (Continuum of Care) PSH (Permanent Supportive Housing) Program, the CoC Senior Intake Specialist is responsible for determining client eligibility and conducting initial, interim, and annual income certifications and tenant rent calculations. This position will focus on assisting Adult and Family Permanent Support Housing (PSH) Housing Sites. This position is under the general direction of the CoC Program Manager. The Senior Intake Specialist supports the goals of the department by determining eligibility and completing move-in paperwork and certification paperwork in a timely manner so that people can move into housing quickly and can sustain housing.

Essential Duties and Responsibilities:

• Determines applicant eligibility for the CoC PSH Program 
• Provides technical assistance to housing providers and coordinated entry staff on CoC eligibility requirements and documentation thresholds
• Performs initial income verification and calculates tenant portion of rent
• Prepares the Housing Assistance Payment (HAP) Contract with respective housing site sponsor
• Follows the HSH CoC PSH referral process flow, in partnership with team members, housing providers and Coordinated Entry staff
• Completes annual and interim income re-certifications of tenants in the CoC PSH Program
• Saves all correspondence and documentation in the HSH client file and uploads documentation to the ONE System, as needed
• Creates and maintains client folders and files in Box according to a standardized folder and file naming structure
• Maintains accurate record keeping, including tenant eligibility information and financial assistance received
• Maintains tracking system to ensure annual recertifications are completed
• Composes and prepares correspondence to tenants and CoC Subrecipients, including but not limited to, 60-day and 30-day notifications of annual income recertification deadline; HAP Contract Amendments; Out-of-Compliance letters; and rent change notices
• Prepares updated HAP contracts when contracts rent amounts change
• Regularly attends and participates in team and partnership meetings as required
• Other duties as assigned 

Minimum Qualifications

Education: 

Sixty (60) semester units or ninety (90) quarter units from an accredited college or university OR

Experience:

1. Two (2) years of clerical work experience which includes the following: use of computer applications to input and retrieve information; regular public contact to provide assistance or acquire detailed personal or confidential information; and interpreting and applying rules, regulations and policies; OR

2. One (1) year of experience determining eligibility for health and/or social services programs, loans, financial assistance, unemployment or veterans benefits.

Substitution:

Thirty (30) semester units or forty-five (45) quarter units from an accredited college or university may substitute for one (1) year of the work experience under experience requirement number #1.

Desirable Qualifications:

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

• Basic interviewing and investigative techniques
• Ability to follow policies and procedures
• Ability to self- manage the completion of work responsibilities according to deadlines
• Effective communication with a variety of community stakeholders including other governmental agencies and departments, community-based organizations, and tenants
• Ability to prepare clear and concise written reports, notices, other correspondence and maintain detailed records
• Ability to review and evaluate documentation for accuracy
• Ability to save client work in a way that is accessible to team members
• Basic proficiency in using Microsoft applications such as Excel, Word, and Outlook and an ability and willingness to learn new platforms and systems as needed
• Ability to identify obstacles and/or challenges to workflows and communicate feedback to the team

Verification 

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview. 

Additional Information Regarding Employment with the City and County of San Francisco: 

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process

Visit https://careers.sf.gov/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com)

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Human Resources Analyst Information: If you have any questions regarding this recruitment or application process, please contact Tony Won, Senior HR Analyst at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.