Senior End User Technical Support Analyst

The scope of the proposed services will include the following:

• Microsoft Hyper=V Management

• Microsoft Windows Server Operating Systems (to include Active Directory Domain Services)

• Cisco Nexus Infrastructure Management

• CrowdStrike Endpoint Protection Deployment

• Tanium Endpoint Management Deployment

• Microsoft Exchange and/or 0365 GCC Tenant migration and management

Experience and expertise in the following areas are mandatory:

• Active Directory Domain Services, Group Policy Management

• Windows Imaging and Driver Management

• User Profile analysis and migration

Experience and expertise in the following areas are desirable but not mandatory:

• Advanced troubleshooting with basic hardware and software components

• Network experience with many different layer 2 manufactured devices

• Windows Deployment Services

• Desktop and Mobile Device imaging and user transition

• Data analysis, Application Rationalization, and migration

• Third party software to be migrated and handled on a case-by-case basis

• Sierra Wireless and/or Cradle Point management experience

• License Plate Reader software

• CAD (Computer Aided Dispatch) Software