Senior Engineer - Center of Excellence (Multiple Positions)

JOB SUMMARY

The Senior Engineer – Center of Excellence provides technical leadership and subject matter expertise for Houston ISD’s enterprise ERP systems. This role supports the functional teams in Finance, HR, Payroll, Procurement, and Warehousing by configuring, testing, and troubleshooting core modules in SAP (current) and Oracle Fusion Cloud (future). The Senior Engineer plays a critical role in system stability, user support, documentation, and post-go-live improvements as the district transitions platforms. The position also supports integration testing, change management, and the ongoing optimization of ERP solutions.

MAJOR DUTIES & RESPONSIBILITIES

• Lead technical support and configuration for ERP modules such as HR, Payroll, Finance, and Procurement.
• Serve as a subject matter expert on either SAP ECC or Oracle Fusion Cloud system behavior and workflows.
• Collaborate with analysts and business users to translate operational needs into functional solutions.
• Develop and execute test plans, including regression, integration, and user acceptance testing.
• Troubleshoot complex technical issues and coordinate vendor escalations when needed.
• Document changes, create training/reference materials, and support end-user enablement.

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

• Participate in ERP system upgrades, enhancements, and releases with an eye on system integrity.
• Support data conversion, validation, and mapping activities during cloud transition.
• Mentor junior engineers and contribute to process improvement and standardization efforts.
• Perform other job-related duties as assigned.

EDUCATION

Bachelor’s degree in information systems, computer science, or business technology required.    

WORK EXPERIENCE

Minimum of 5 years of experience supporting ERP systems, including at least one full-cycle implementation or migration. Experience with both SAP and Oracle Fusion preferred.

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

• Expertise in at least one ERP functional area (e.g., Payroll, Procurement, Finance, HR)
• Experience in ERP configuration and system troubleshooting
• Strong understanding of business process design and system testing methodologies
• Excellent written and verbal communication skills
• Knowledge of change management and release documentation processes
• Familiarity with tools such as ServiceNow, Jira, and Microsoft Power BI is a plus

LEADERSHIP RESPONSIBILITIES

May mentor junior engineers and lead small projects or task groups. Operates with autonomy on technical problem-solving and module support.    

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Solves moderately complex issues involving ERP logic, business processes, and integration with upstream/downstream systems. Exercises judgment in prioritizing tickets and recommending changes.

BUDGET AUTHORITY

No direct budget authority, but provides input on tool selection, vendor performance, and module licensing needs.    

PROBLEM SOLVING

Frequently resolves system failures, misconfigurations, and data inconsistencies. Proposes enhancements to improve usability and system performance.

IMPACT OF DECISIONS

Directly affects payroll accuracy, procurement workflows, HR compliance, and finance operations. Mistakes can delay districtwide functions or introduce audit risks.

COMMUNICATION/INTERACTIONS

Works closely with business analysts, end users, IT teams, and vendors. Provides ERP technical guidance across departments.    

CUSTOMER RELATIONSHIPS

Serves as a key technical point of contact for ERP users. Build trust by delivering timely, thorough solutions and system guidance.

WORKING/ENVIRONMENTAL CONDITIONS

Work is primarily office-based with occasional extended hours during upgrades or issue escalations. May require remote collaboration and use of ticketing systems.