Senior Engineer, Global Product Support

We are seeking a skilled Senior Global Product Support Engineer to provide advanced technical assistance to our field engineers, technicians, and product support personnel. This role involves diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment and sophisticated software systems. The ideal candidate will effectively address situations where first-line support has been unable to resolve technical issues, ensuring optimal performance and customer satisfaction.

Responsibilities:

• Provide expert technical support for complex electro/mechanical equipment and computer systems.


• Respond to and resolve issues escalated by first-line product support teams.


• Report design, reliability, and maintenance problems to engineering teams for resolution.


• Assist in customer installations and provide technical training as needed.


• Deliver support for highly technical or sophisticated products to customers and users.


• Travel globally up to 50% of the time to support field operations.

Required Skills:

• Proven experience in diagnosing and troubleshooting complex technical issues


• Minimum three years' experience within Semiconductor manufacturing


• Bachelor's degree in engineering required; Mechanical or Electrical Engineering preferred


• Strong understanding of electro/mechanical equipment and software systems


• Excellent problem-solving and analytical skills


• Ability to communicate effectively with both technical and non-technical stakeholders


• Strong presentation experience and skills


• Willingness and ability to travel globally up to 50% of the time; local and international


• Customer-focused mindset with the ability to manage challenging situations