Senior Enterprise Customer Success Manager

icon building Company : Gong.Io
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Senior Enterprise Customer Success Manager

Maximize your go-to-market team’s potential

What sets top performers apart? Which deals have the most risk?
WHAT’S IT LIKE TO WORK ON GONG’S CUSTOMER SUCCESS TEAM?
This is a place where people want more. People want to be surrounded by really good energy. You want to join something like this!

Sunny Huang

Senior Manager of Value Insights
WHAT’S IT LIKE TO WORK ON GONG’S CUSTOMER SUCCESS TEAM?
This is a place where people want more. People want to be surrounded by really good energy. You want to join something like this!

Sunny Huang

Senior Manager of Value Insights
WHAT’S IT LIKE TO WORK ON GONG’S SALES TEAM?
The speed to learning how businesses function, because of the kinds of conversations we get to have at Gong, it’s like getting your Masters degree.

Sarah Brazier

Senior Commercial AE
WHAT’S IT LIKE TO WORK ON GONG’S MARKETING TEAM?
It’s fun to be part of a Marketing org that really challenges conventional wisdom.

Patricia Bautista

Senior Customer Marketing Manager
WHAT’S IT LIKE TO WORK ON GONG’S G&A TEAM?
I wanted to learn how to be a great leader from great leaders.

Kavita Patel

Legal Counsel
WHAT’S IT LIKE TO WORK ON GONG’S PRODUCT TEAM?
As a designer at Gong, I have an equal place at the negotiating table and the ability to influence the decision-making process. The feeling is that I matter.

Hadas Shick

Product Designer
WHAT’S IT LIKE TO WORK ON GONG’S ENGINEERING TEAM?
Partnership is in Gong’s DNA. People will always back you up and give you all the support you need.

Yuval Levy

Software Engineer
WHAT’S IT LIKE TO WORK ON GONG’S RESEARCH TEAM?
Data science is a rapidly evolving field, where you connect the customer’s needs with advanced technologies. This is an opportunity to help invent the Gong of the future.

Omri Allouch

Research Group Manager
WHAT’S IT LIKE TO WORK ON GONG’S CUSTOMER SUCCESS TEAM?
This is a place where people want more. People want to be surrounded by really good energy. You want to join something like this!

Sunny Huang

Senior Manager of Value Insights
WHAT’S IT LIKE TO WORK ON GONG’S CUSTOMER SUCCESS TEAM?
This is a place where people want more. People want to be surrounded by really good energy. You want to join something like this!

Sunny Huang

Senior Manager of Value Insights
WHAT’S IT LIKE TO WORK ON GONG’S SALES TEAM?
The speed to learning how businesses function, because of the kinds of conversations we get to have at Gong, it’s like getting your Masters degree.

Sarah Brazier

Senior Commercial AE
WHAT’S IT LIKE TO WORK ON GONG’S MARKETING TEAM?
It’s fun to be part of a Marketing org that really challenges conventional wisdom.

Patricia Bautista

Senior Customer Marketing Manager
WHAT’S IT LIKE TO WORK ON GONG’S G&A TEAM?
I wanted to learn how to be a great leader from great leaders.

Kavita Patel

Legal Counsel
WHAT’S IT LIKE TO WORK ON GONG’S PRODUCT TEAM?
As a designer at Gong, I have an equal place at the negotiating table and the ability to influence the decision-making process. The feeling is that I matter.

Hadas Shick

Product Designer
WHAT’S IT LIKE TO WORK ON GONG’S ENGINEERING TEAM?
Partnership is in Gong’s DNA. People will always back you up and give you all the support you need.

Yuval Levy

Software Engineer
WHAT’S IT LIKE TO WORK ON GONG’S RESEARCH TEAM?
Data science is a rapidly evolving field, where you connect the customer’s needs with advanced technologies. This is an opportunity to help invent the Gong of the future.

Omri Allouch

Research Group Manager
OPERATING PRINCIPLES

When it comes to company values, we might be the first team ever where our Gongsters actually walk the talk. In fact, they even made a video about our operating principles, and how it’s caused them to “hate” working at Gong. (JK. They adore it!)
NAMED GREAT PLACE TO WORK FOR 4 YEARS

But don’t just take our word for it. More than 4,000 customers gave Gong a five-star rating.
96%
Feel welcomed when they join
#1
Customer rated across G2 crowd
95%
CEO approval rating
But don’t just take our word for it. Over 2000+ customers rated Gong 5-stars.
BELONG AT GONG

Gong is taking action to create genuine, meaningful change in the diverse representation of our workforce, sense of inclusion in our workplace, and equity in our communities. Gongsters are encouraged to join a Gong Circle — a self-organized, employee-run community focused on advancing a sense of belonging. We are committed to creating visibility, safety, and inclusion for all. Read about our progress and latest efforts in theBelongAtGong annual report .
Asian @ Gong
The Asian @ Gong Circle provides a safe environment for members to share and reflect on experiences, drives professional development opportunities for Asian people at Gong, and promotes anti-racism within Gong and our communities.
Latin @ Gong
Gong develops a nurturing and empowering community for employees who identify as “Latin” through professional development and social networking activities. By doing so, we hope to create a supportive environment for this community, and increase recruitment, retention, and the promotion of Latin staff.
Proud @ Gong brings together and recognizes LGBTQIA+ employees in a positive and non-judgmental environment leading to a safe work environment for all LGBTQIA+ identifying individuals.
TheNeighborhood @ Gong
TheNeighborhood @ Gong helps shed light on current events and historical milestones impacting Black Gongsters and the broader community. This Circle gives individuals a safe space to talk about internal and external challenges they face, while also allowing members the opportunity to educate fellow Gongsters.
WMN @ Gong
Through our WMN @ Gong efforts, we provide a safe space for professional development, advocacy, and solidarity. This Circle encourages and builds confidence for women at Gong to shatter the glass ceiling both inside and outside of the workplace.
The Village @ Gong
The Village @ Gong provides support and a voice for parents and caregivers to help strike harmony between work and family life. This virtual village provides a safe space to talk about internal and external challenges faced within our communities and develop programs to support all types of family dynamics.
BELONG AT GONG

Gong is taking action to create genuine, meaningful change in the diverse representation of our workforce, sense of inclusion in our workplace, and equity in our communities. Gongsters are encouraged to join a Gong Circle — a self-organized, employee-run community focused on advancing a sense of belonging. We are committed to creating visibility, safety, and inclusion for all. Read about our progress and latest efforts in theBelongAtGong annual report .
Asian @ Gong
The Asian @ Gong Circle provides a safe environment for members to share and reflect on experiences, drives professional development opportunities for Asian people at Gong, and promotes anti-racism within Gong and our communities.
Latin @ Gong
Gong develops a nurturing and empowering community for employees who identify as “Latin” through professional development and social networking activities. By doing so, we hope to create a supportive environment for this community, and increase recruitment, retention, and the promotion of Latin staff.
Proud @ Gong brings together and recognizes LGBTQIA+ employees in a positive and non-judgmental environment leading to a safe work environment for all LGBTQIA+ identifying individuals.
TheNeighborhood @ Gong
TheNeighborhood @ Gong helps shed light on current events and historical milestones impacting Black Gongsters and the broader community. This Circle gives individuals a safe space to talk about internal and external challenges they face, while also allowing members the opportunity to educate fellow Gongsters.
WMN @ Gong
Through our WMN @ Gong efforts, we provide a safe space for professional development, advocacy, and solidarity. This Circle encourages and builds confidence for women at Gong to shatter the glass ceiling both inside and outside of the workplace.
The Village @ Gong
The Village @ Gong provides support and a voice for parents and caregivers to help strike harmony between work and family life. This virtual village provides a safe space to talk about internal and external challenges faced within our communities and develop programs to support all types of family dynamics.
GONG FOR GOOD

Join us and help shape our future
1
We believe we can make a difference in our workplace, our communities, and the world, by following these principles:
Give back
We will use our expertise and resources to support underserved groups in the local communities in which we live and work.
Help others climb the ladder
We will champion and mentor talent from non-traditional backgrounds to access successful career opportunities.
Promote a fairer world
We will celebrate and encourage the expression of individuality by our team members, and will treat each team member faily and respectfully.
2
We commit to do our part in making the world a better place by leading by example, being active, and taking a stand.
Lead by example
We will cultivate a workplace that promotes and implements Gong for Good principles at all levels.
Be active
We will allocate time, talent, and resources to promote Gong for Good initiatives.
Take a stand
We will stand up and express our voice publicly to support causes that promote Gong for Good principles, and object to initiatives that go against them.
Chicago Office
167 North Green Street,
Suite 04A-105
Chicago, IL 60607
Dublin Office
Grand Canal House,
1 Grand Canal Street Upper
Dublin D04 Y7R5
Ireland
Utah Office
1633 W Innovation Way,
Suite 05-106
Lehi, UT 84043
Chicago Office
167 North Green Street,
Suite 04A-105
Chicago, IL 60607
Dublin Office
Grand Canal House,
1 Grand Canal Street Upper
Dublin D04 Y7R5
Ireland
Copyright 2024 Gong.io Inc. All rights reserved. Various
trademarks held by their respective owners.
For Patent and Trademark Legal Notices, pleaseclick here .

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