Senior Equipment Technician

We are looking for a Senior Equipment Technician to join our technical team and serve as a key technical leader. This role requires strong mechanical and electrical aptitude, a passion for problem-solving, and the ability to work independently on complex technical challenges. You will be responsible for diagnosing, repairing, refurbishing, and maintaining a diverse range of coffee equipment while mentoring junior team members and contributing to operational excellence.

Key Responsibilities:

• Diagnose, repair, and refurbish a wide variety of coffee equipment including espresso machines, grinders, brewers, and related accessories
• Troubleshoot complex mechanical, electrical, and hydraulic issues across multiple equipment types and brands
• Lead technical projects from assessment through completion with minimal supervision
• Develop and document technical procedures, best practices, and quality standards
• Mentor and train technicians and warehouse support staff on technical skills and processes
• Conduct root cause analysis on equipment failures and after-sales issues
• Collaborate with operations and sales teams to provide technical expertise and client consultation
• Test and validate equipment performance to ensure it meets our quality standards before shipment
• Manage technical inventory, parts sourcing, and vendor relationships
• Participate in continuous improvement initiatives to refine refurbishment processes and operational efficiency
• Provide technical support for pre-sales consultations and post-sales troubleshooting as needed

• Minimum 4+ years of hands-on technical experience in equipment repair, maintenance, or a related technical field (appliance repair, industrial equipment, HVAC, automotive, etc.)
• Strong mechanical and electrical troubleshooting skills
• Proven ability to work independently and manage multiple technical projects simultaneously
• Experience reading technical diagrams, schematics, and service manuals
• Excellent problem-solving skills and attention to detail
• Strong communication skills and ability to explain technical concepts to non-technical team members
• Physical ability to lift and move heavy equipment (50+ lbs)
• Commitment to quality workmanship and continuous learning
• Passion for coffee or willingness to develop deep expertise in coffee equipment

We understand that coffee equipment may be new territory for experienced technicians from other fields. We provide comprehensive training and support to help you develop expertise in coffee equipment while leveraging your existing technical skills. If you're a strong technician who enjoys learning new systems and solving complex problems, we'd love to hear from you.

Benefits:

• Paid time off
• Professional development assistance and ongoing technical training
• Opportunities for career growth and leadership within a rapidly expanding company
• Goal-oriented work culture providing autonomy and opportunities for advancement
• Work with a diverse range of cutting-edge coffee equipment
• Be part of an international team passionate about coffee and technical excellence