Senior ERP Business Analyst

Analyze organization business processes and Global Franklin Manufacturing Systems automate/optimize processes through a third-party enterprise resource planning system (JD Edwards Enterprise One). Apply functional knowledge to design and customization of workflow systems that provide seamless integration for applications. Writes functional requirements, develops test plans, and works with production issues. The senior level ERP Business Analyst will typically work on more complex, larger and higher importance/impact aspects of the system. The senior level will also typically be expected to devise more optimal systems and processes as a result of broader and deeper ERP experience. Reports to ERP Senior Manager, Global Product Supply.
KEY RESPONSIBILITIES
Service Operation
Responds to internal customers to resolve their technology problems.
Enters and manages Incident and Service Request tickets in ServiceNow, IT Service Management Application.
Provides technical support related for Global Franklin Manufacturing Systems used by Franklin Electric employees across all business functions.
Occasionally provides off-hours support on evenings and weekends and participates in an on-call rotation.
Must maintain or exceed Service Level Agreements for Incident Resolution. This will be measured based on Incident Duration for the (individual/team).
Designs processes and improvements to resolve end user technology issues.
Analyzes Incident Tickets and performs root cause analysis to identify and prevent reoccurring problems.
Request and Change Management
Ensures all changes and requests are entered in ServiceNow.
Ensures the fulfillment of end user requests for Global Franklin Manufacturing Systems.
Ensures changes are completed with proper documentation for SOX compliance.
Reviews the forward schedule of changes for potential conflicts.
Coordinates activities with internal auditors and other financial compliance staff to ensure that all Global Franklin Manufacturing Systems remain qualified and validated and activities are consistent with corporate standards.
Ability to effectively prioritize and meet deliverable deadlines in a fast-paced environment.
Project Management
Leads medium-large projects related to Franklin Global Manufacturing Systems.
Manages projects according to Franklin Electric IT Development Process.
Documents project plans, budgets, requirements, and testing.
Keeps project team organized and on task.
Prepares and presents tollgate reviews for project stakeholders.
Project success criteria will be measured using On Time, On Budget, and no rework metrics.
Helps plan and implement Global Franklin Manufacturing Systems.
Performs other related duties as required or assigned.
SKILLS KNOWLEDGE AND EXPERTISE
Skills and Abilities
Communication – Delivers accurate, clear, and concise messages orally and/or in writing.
Problem Solving – Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem.
Decision Making – Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions.
Meeting Facilitation – Plans and facilitates meetings of IT teammates, internal customers, or technology suppliers to share information and/or make collaborative decisions
Presentation Skills – Prepares and delivers effective presentations to communicate a message to a group of employees, peers, internal customers, or leadership
Business Process Knowledge – Understands the process steps and purpose of the important business processes used by internal customers. Work closely with key business stakeholders from Manufacturing to manage development of business requirements. Demand Planning and Forecasting (DRP) and Material Requirements Planning (MRP).
Requirements Definition – Elicits and documents a clear, concise and agreed set of internal customer requirements, translate into documented business and functional spec requirements, and assist with technical design.
Testing – Plans and facilitates validation activities to ensure a technology solution meets defined requirements.
Project Management – Develops project plans, schedules and budgets, and keeps project team on task. Manages risks and issues. Prepares and delivers project status reports.
Cost/Benefit Analysis – Quantifies business benefit of a technology solution in financial terms and compares with the total cost of the solution.
Strategic Planning – Develops and drives a shared understanding of a long-term vision for a business process or technology, and defines short- and long-term actions to achieve the vision
Coaching/Mentoring – Coaches or mentors less senior professionals.
Education and Experience
Bachelor’s degree in computer science, computer information systems, or a related degree (preferred).
10 years of related experience (required).
Computer Skills
Strong JDE Enterprise One application understanding at the functional and technical level for the following modules: Inventory Management, Manufacturing, Procurement and Sales Order Management. (required)
Experience deploying and supporting Manufacturing module (preferred).
Experience developing and maintaining JDE Enterprise One setups utilizing Object Management Workbench (OMW). (required)
Travel Requirements
Minimum of 10% travel

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