Senior Event Logistics Manager

POSITION OVERVIEW:

The Senior Logistics Manager is responsible for providing quality service in managing and coordinating the execution of all assigned programs.  They are the main client point of contact (other than Relationship/Client Strategy) and manage the expectations and experience, overall. Sr. Logistics Managers will manage the EES coordinators and the assigned staff as needed during the planning process and on-site. Ideally, this role would manage between 8 and 12 clients at one time.

ROLES AND RESPONSIBILITIES:

• Ability to create or manage the creation of Proposals for already booked business; as the account lead.  
• Ability to create Service Agreements with Exhibit A (outlining services), and any Amendments or Addendums.
• Work with the DOL to create the event work-flow, once a client is assigned.  This includes the management of coordinators and managers, who will be heavily involved in all vendor communication and document creation.
• Be comfortable managing the logistics coordinators on a day to day basis and the team as lead for events (other ops, contract staff, other team members, etc.).
• Understanding and management of Viper financial worksheets and all budgeting components per event from start to finish and close out; including the ability to track and maintain financial solvency for both EES and clients.  
• Clear, concise and consistent client communications throughout the process (calls, meetings, emails) of managing a client and/or event. 
• Update all documentation as needed, within existing systems.  Guiding coordinators and managers on all document creation and reviewing/ensuring alignment and proper procedural steps are taken.
• Upon receipt of file confirm venues and resources to be used to provide the service to the client, keeping accurate records and documentation of all conversations and managing your proposed work flow with the coordinator(s).
• Manage or produce detailed and professional Master Docs and Schedules of Services (all components) to be distributed in a timely manner prior to beginning of program to all staff, venues, vendors, etc.
• Working with the DOL to coordinate all program staffing needs and ensures that all hired on-call staff members are adequately prepared and briefed on the program.
• Manage the coordination and contracting with all vendors for each of the event elements, allowing the coordinator or manager to maintain daily communication with all vendors.  
• Establish, maintain and continually update records of client activities within NetSuite, ClickUp and Viper with client requests, changes, additions and deletions.
• Throughout all stages of the event, maintain a high level of personal contact with the client for the purpose of quality control, growing the program opportunities and complete client satisfaction.
• Interface with the client on-site throughout the event as needed.
• Ensure that the profitability of each client program meets company and contract goals.
• Participate in site inspections as required by sales and clients.
• Other duties as assigned.

• 7+ Years of event management and/or hospitality industry experience
• Strong computer skills with hands-on knowledge of Gmail/Google Functions on a Mac, Microsoft Office (Word, Excel, PowerPoint and Outlook), Viper, NetSuite, ClickUp.
• Enjoys dealing with internal/external clients/customers and people in general in a professional and courteous manner
• Demonstrated communication and organization skills
• Service oriented keeping being flexible in the forefront of all activities
• Leadership skills, with steadfast resolve and personal integrity
• Strong written, analytical and interpersonal skills
• Ability to use critical thinking in problem solving