Senior Executive Support Analyst

Performs SaaS and enterprise-wide applications assignments using specialized enterprise systems knowledge and developed business expertise Analyzes, evaluates, and makes decisions within general parameters under broad supervision May act as an enterprise systems resource for entry level and developing colleagues In your day-to-day role you will: Provide local/in-person and remote technical support for Executives, their assistants and other co-workers Support meetings, including high visibility meetings, such as Board of Directors meetings and quarterly Earnings calls Lead and assist with root cause analysis to eliminate or mitigate issues Execute support while keeping security a priority and maintain a high level of confidentiality Be available for on-call support, for escalated requests occurring during non-business hours (this is on a scheduled rotation.) Be comfortable with providing support at personal residences if needed. Be available for travel if needed. 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Your way to impact: The Executive Support Technician role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team and can successfully multi-task without sacrificing quality in their work. Candidates must be both technically-versed and passionate about providing world class, meticulous customer support. Personality and a strong work ethic are as vital as technical expertise for success in this role. Please note, this is an onsite (5 days/week) at the San Jose office. Must have at least 5+ years of experience working in an IT support function. Must have at least 2+ years of experience working in an Executive IT support function. Must have experience providing AV support, including technology deployment, for meetings. Successful candidates will have strong interpersonal skills, a confident presence, be adept at troubleshooting and prioritizing, and possess exceptional competency in the following platforms and technologies: Windows OS / MacOS, Apple iOS, iPadOS and Android SCCM, Jamf, WorkspaceOne Microsoft Exchange and Office 365 Suite Ticket Management within ServiceNow Video/Audio Conferencing, e.g. Microsoft Teams and MTRs, Zoom, WebEx Remote and/or collaborative web technologies TCP/IP, DNS, VPN, WIFI Active Directory, PowerShell, Command Line, Terminal PC, Mobile, and Network Security Telecommunications, Printing Ideally a B.S. in Computer Science, MIS, CIS, IT, or related field MCSE or MSTSC, other technical certifications, ITIL certification.