Senior Export Specialist

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Job Scope

The Senior Export Specialist works under minimal supervision providing leadership and technical guidance for day-to-day international shipping operations while ensuring all shipments are compliant with U.S. and foreign government regulations/laws. Responsibilities include training international shipping staff, maintaining/updating training material, enforcing compliance policies for effectiveness, and identifying needs for additional resources/support, generating metrics, managing department supplies and maintaining customer master network files/online profiles with government agencies.

Responsibilities

• Review open order report frequently throughout the workday; forecast future workload to ensure customer satisfaction. Analyze and prioritize current shipping volumes; re-prioritize throughout the workday to ensure on time delivery.
• Act as a liaison with customers, couriers & freight forwarders to Initiate/confirm shipment collection and flight bookings. Ensure all incoming correspondence and inquiries are fulfilled; document & archive compliance related issues/requests/resolutions.
• Participate in International webinars/seminars; seek out export/import education opportunities.  Maintain department training material as processes change; maintain customer network files/document historical account information.
• Ensure replenishment of department supplies. Provide additional support to team in department leads absences as required.
• Generate, pull and package deliveries for outbound shipments. Initiate and process rework orders for international shipments. Perform Inventory audits when necessary; documents and reconcile internal and external errors as reported.
• Create and review shipping & export documents for accuracy in compliance with federal, state, and local regulations. Electronically file shipment information with the U.S. Department of Homeland Security/Customs and Border Protection websites; communicate status of shipments to appropriate personnel as necessary.
• Maintain and archive all export & compliance documentation including commercial invoices, country specific import documentation, customer import regulation requests and shipping forms.
• Adhere to complex customer accounts with customized shipping conditions to meeting changing demands.
• Promptly respond to requests for freight rates and transit times; ensure clearance delays are reconciled in a timely matter.
• Process and enforce compliance practices for miscellaneous international shipments outside of regular sales orders (marketing, product testing, general correspondence, etc.); search and apply Harmonized System Codes/Schedule B numbers through the U.S. Census Bureau website.
• Update department metrics; support company strategic goals. Analyze Acumed’s active customer list in comparison with the U.S. Consolidated Screening List (CSL) of restricted parties; document/report findings as necessary.
• Support U.S. shipping activities and may assist picking/assembly of consignment and launch sets. Operate and maintain shipping equipment.
• All other duties as assigned.

Qualifications

• High School Diploma or GED
• 1 year export shipping experience required
• 2-year prior warehouse experience required
• Strong problem solving skills
• Ability to lead a team as needed, self-motivated, set a good example for others, project a positive, professional image at all times.
• Ability to produce results, prioritize tasks and manage time effectively
• Ability to successfully adapt to a high stress, rapidly changing environment, maintain composure and adhere to daily deadlines
• Highly detail-oriented and with the ability to multi-task while keeping good organization skills and habits
• Ability to read, write and speak English fluently. Must be able to follow written and verbal instructions to sufficiently understand complex export regulations
• Provide quality service and support in a variety of areas (inter-department, customers, vendors etc.)
• Computer literacy and experience with MS Office suite required
• Ability to work independently, within a close team structure and other departments

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.