Senior Field Service Engineer Medical Imaging Equipment

The Field Service Engineer III is a subject matter expert on high-end medical imaging systems, operating fully autonomously to resolve the most complex service issues. This senior individual-contributor role serves as technical lead across accounts, systems, and projects, and is the go-to escalation point before OEM involvement is needed. Focus areas include technical leadership, complex problem-solving, and developing others.

Key Responsibilities

• Serve as primary technical escalation point and SME for high-end imaging systems


• Independently resolve the most complex, novel, or high-impact issues


• Lead complex installations, de-installations, and relocations, owning full project scope


• Formally mentor and train FSE I/II team members


• Serve as primary contact for key accounts, building trusted senior-level relationships


• Drive continuous improvement of service processes and documentation


• Partner with OEM/vendor teams on advanced escalations


• Independently perform advanced inspections, maintenance, calibrations, and QA


• Document work per ISO quality and regulatory standards


• Model safety and security procedures for the broader team

Requirements

• AS/AA in Electronics, Electromechanical Technology, Computer Science, Biomedical Technology, or equivalent military training preferred; Bachelor's a plus


• 5–8+ years field service experience on medical imaging or comparable equipment


• Demonstrated expertise across multiple imaging modalities, with depth in at least one


• Proven ability to lead technical projects and mentor others


• Strong presence and credibility with key accounts


• Excellent written/verbal communication for high-stakes situations


• Proficient in MS Office; advanced ERP knowledge a plus


• Valid driver's license, clean driving record

Travel & Schedule

• Up to 75% travel required


• Participates in and helps coordinate on-call coverage

Physical & Environmental

• Frequent standing, walking, occasional lifting (25–50 lbs)


• Use of hand/power tools, ESD protection, and PPE as needed


• Potential exposure to radiation, electrical hazards, and bloodborne pathogens; OSHA and safety compliance required