Senior Field Service Representative

Full-Time Company Vehicle Guaranteed 40-Hour Paid Week

We are seeking an experienced Senior Field Service Representative to join our Engineering Services & Systems organization in the New Carlisle, IN area. This role offers a company car, strong career pathways, and the stability of a guaranteed 40‑hour paid week.

Expected Annual Salary Range: $82,500.03 – $121,000.04
Actual compensation will vary based on experience, skills, qualifications, and market conditions.

What You'll Do

As a Senior Field Service Representative, you will support customers throughout the full power systems lifecycle. In this role, you will:

• Provide startup, commissioning support, maintenance, testing, troubleshooting, emergency response, and system upgrades
• Manage small projects independently and lead multi‑technician teams on larger engagements
• Produce accurate and timely service documentation, including reports, performance evaluations, and warranty assessments
• Recommend system improvements to enhance safety, reliability, and performance
• Build strong relationships with customers, colleagues, and partners
• Mentor junior technicians and support their development
• Utilize digital tools such as laptops, tablets, IR cameras, smart glasses, and collaboration platforms for remote and on-site work

Team Benefits

• Guaranteed 40-hour weekly base pay + overtime and travel premiums
• Robust safety training, career development, and mentorship programs
• Company vehicle, toolkit, and phone
• Tuition assistance for continued professional learning
• Bonus opportunities through a formal leads program
• Opportunities across 30+ regional service branches

Qualifications

Basic Qualifications

• High school diploma and at least 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution or control systems
  OR
  Completion of an accredited trade program and 7+ years of related electrical systems experience
• Experience working with electrical distribution and control systems
• Must be authorized to work in the U.S. without current or future sponsorship
• No relocation provided; candidates must reside within 50 miles of New Carlisle, IN
  (Active-duty military candidates are exempt from this requirement)
• Valid drivers license

Preferred Qualifications

• Associate degree or higher from an accredited institution
• Bachelors degree in Engineering
• Electrical or General Contractor License
• Professional Engineering License
• Experience with power quality measurement, troubleshooting, analysis, and protective relays
• NICET or NETA certification

Skills & Position Success Criteria

• Ability to achieve and maintain Field Certified Level 3 safety qualifications through training, mentoring, and examinations
• Willingness to comply with periodic background checks and drug screening based on customer requirements
• Availability to work variable hours, including nights and weekends, and travel as required
• Strong understanding of 3‑phase power systems and low/medium/high‑voltage distribution equipment
• Ability to perform physically demanding tasks, including lifting up to 50 lbs, climbing, standing, kneeling, and working in diverse environmental conditions
• Ability to obtain and maintain a TWIC card
• Proficiency with hand and power tools used in electrical equipment assembly
• Strong analytical, problem‑solving, and communication skills
• Ability to collaborate under time constraints and deliver results effectively

Highlighted Skills & Certifications

(Bold indicates required)

• Power Distribution
• Electrical Troubleshooting
• Industrial Electrical

Call to Action

If you are a safety‑driven, technically skilled electrical professional ready to take the next step in your career, we want to hear from you.
Apply today and join a team committed to technical excellence, customer impact, and your long-term career growth.

Field Service Representative roles offer:

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches