Senior Field Service Representative

Eaton\u2019s ES AMER ESS division is currently seeking a Senior Field Service Representative. Eaton has the largest and most experienced team of field services technicians and engineers in the industry, offering strong initial 3-4 week training and support for a successful career with Eaton. This is a remote position that requires up to 25% travel with company vehicle, mobile phone, laptop and PPE provided. \n\n\nThe expected annual salary range for this role is $84000 - $123000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. \n\n## What you\u2019ll do:\n\n\u2022 Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies \n\u2022 Manage small projects independently and lead FSR teams on larger projects \n\u2022 Generate timely and accurate service reports on work, product performance, and warranties \n\u2022 Provide recommendations for improved electrical systems \n\u2022 Cultivate strong relationships with customers, team members, and partners \n\u2022 Mentor less experienced technicians \n\u2022 Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more\n\n## Qualifications:\n\nBasic Qualifications \n\u2022 High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems \n\u2022 Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems \n\u2022 Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc. \n\u2022 No relocation offered, candidates must reside within a 50-mile radius of Morrisville NC considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation \n\u2022 Must have a valid driver\u0027s license in good standing \n \nPreferred Qualifications \n\u2022 Associate degree or higher from an accredited institution \n\u2022 Bachelor\u2019s degree in Engineering from an accredited institution \n\u2022 Electrical or General Contractor\u2019s License \n\u2022 Professional Engineering License \n\u2022 Experience performing power quality measurements, troubleshooting, analysis as well as protective relays \n\u2022 NICET/NETA certification\n\n## Skills:\n\nPosition Success Criteria: \n\u2022 Successfully complete and maintain compliance with Eaton\u2019s safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter \n\u2022 Submit to periodic customer required background and drug screenings \n\u2022 Must have the ability to work variable hours, including nights \u0026 weekends, and travel within the district/state/region/country based on customer requirements. \n\u2022 This position requires you to drive an Eaton vehicle \n\u2022 Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required. \n\u2022 Understands 3-phase power systems and low, medium, and high voltage power distribution equipment. \n\u2022 Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull \u003e 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels. \n\u2022 Ability to obtain and maintain a valid TWIC card \n\u2022 Proficient with hand and power tools for equipment assembly \n\u2022 Strong problem-solving and logical thinking skills \n\u2022 Works well under time constraints and in stressful situations \n\u2022 Explain technical problems and solutions \n\u2022 Collaborates effectively with the team to meet project deadlines \n\nWe are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant\u0027s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.\n\nEaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.\n\nYou do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.\n\nTo request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.\n\nWe know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.\n