Senior Field Service Technician

Job description
Sr. Level Field Service Technician for the Access & Security division of Associated Time Instruments

Onsite in Dallas, TX
$30-32/hr

Job Summary
Field Service Technicians must be able to troubleshoot, as well as physically install, all aspects of low voltage electronic security systems. These systems include but are not limited to: Access Control Systems, IP & Analog Camera Systems, IP Networks, Video Management Systems, and Intrusion Detection Systems. Additionally, Field Service Technicians must be able to manage all aspects of communication between ATI Service Coordinators, Customers, Vendors, & Technical Support.

Responsibilities & Duties
Service, troubleshoot, and provide solutions for all aspects of electronic security systems
Some physical installation required at times
Systems Programming & Customer Training as needed
Perform routine maintenance and provide detailed systems reports
Daily communication and coordination with ATI Service Coordinators, colleagues, management, and customers
Communication and coordination with tech support, technical resources, and contractors
Update project and/or service tickets daily to company management software
Provide adequate and efficient solutions for service calls that include pictures and part numbers as needed
Manage RMA processes with various vendors and manufacturers
Accountability (All communications transparent, clocking in and out remotely with location tracking, working with team members, etc.)
On-call rotation (one week duration)

Qualifications and Skills
Most possess valid driver’s license and clean driving record
Must pass drug screening and background check with the Texas Department of Public Safety
Must pass random drug screenings
2+ years Access Control Installation and/or Service experience required
2+ years computer and networking experience preferred
Advanced knowledge of computers and networks (must be able to provision a Windows-based PC and create a local network)
Certifications with DSX, Open Options, or Maxxess are a plus
Must be proficient with a smart phone and laptop for communication, email, in-app ticket updates, etc.
Strong customer communication skills
Strong leadership skills
Good oral, reading, and typing skills, including the ability to read and apply manufacturer installation instructions and to clearly communicate with customers, suppliers, and company personnel
Most possess the following skills and attributes: Accountability, Leadership, Punctuality, Professionalism, Time Management, Problem Solving, Customer Service, Job Knowledge, Initiative, Cost Consciousness, Sound Judgment, Dependability, Adaptability, Thoroughness, Efficiency & Proficiency, Detail Oriented, Honesty, Integrity, Moral Character, Code of Ethics, Perseverance, Respectful Attitude

Physical Requirements
Must be able to lift 50 pounds
Move, carry, and transport tools and equipment
Must be able to climb ladders: 4’ - 32’
Operate a lift (training available)
Prolong periods of standing in same place

Additional Benefits
Outstanding Medical, Dental, Vision, and Life Insurance
Other Insurance Options and Benefits Available
401k Matching, FSA, HSA, and Other Options Available
Vacation, Sick, and Personal Time
Company-Provided Vehicle & Gas, Laptop, and Cell Phone (Must meet company requirements for each)
Systems Certifications

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