Senior Financial Assistance Specialist

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Closing Date:

06/20/2026

Type of Position:

Professional Staff - Project/Program Administration

Job Type:

RegularNo

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected].

Department:

CORE HIM FIN Ops

Department's Website:

Summary of Job Duties:

The Senior Financial Assistance Specialist is primarily responsible for helping patients navigate the financial aspects of their healthcare by screening patients to determine potential Medicaid, UAMS Financial Assistance and/or other program eligibility and subsequent completion of applications with the patient and family. Maintains knowledge of community agencies and resources to facilitate appropriate referrals and identification of payment sponsorship.

Qualifications:

Minimum Qualifications

• Bachelor’s degree in finance, business or related PLUS three (3) years of experience in healthcare revenue cycle or revenue cycle related function OR
• High School Diploma/GED PLUS seven (7) years of experience in healthcare in a revenue cycle related function or equivalent combination of education and experience.
• Bilingual English/Spanish.
• Knowledge of Medicaid categories, DHS, polices and processes.
• Ability to analyze financial data to calculate payment obligations.
• Problem solving skills, critical thinking skills, and ability to multi-task.
• Meticulousness in filling out forms, verifying coverage, and documenting in patient management software.
• Strong interpersonal skills to discuss sensitive financial matters with patients during stressful situations.
• Competence in using Electronic Medical Records (EMR) systems (e.g., Epic, Workday) and Microsoft Office.

Preferred Qualifications:

• Associate's degree with 4 years in finance, accounting, healthcare, business or related field.
• HFMA CRCR certification.

Additional Information:

•    Analyze patient financial situation, family size and income to determine eligibility for financial assistance or government programs like Medicaid.
•    Explain institutional policies and state regulations as they relate to financial assistance and Medicaid eligibility.
•    Facilitate the timely completion of applications by assisting patients through complex forms for financial assistance and Medicaid programs, often working directly with government agencies.
•    Process applications for charity discounts within the UAMS Financial Assistance Policy guidelines.  This involves the review of patient financial information, determining that all required information is received and determines eligibility for the program.
•    Key Medicaid cases into the DHS eligibility system.
•    Retrieve Medicaid eligibility information from different databases.
•    Discuss alternative payment options with patients who present as self-pay but are deemed ineligible for assistance programs.
•    Manage assigned financial assistance and Medicaid work queues efficiently, ensuring timely and accurate completion and follow-up.
•    Maintain accurate documentation within the electronic health record and related systems to support reporting, audit readiness, and program transparency.
•    Model the Core Values of UAMS – Integrity, Respect, Diversity, Teamwork, Creativity, and excellence in compliance with company guidelines.
•    Work effectively in a team environment, coordinating workflow with other team members and ensuring a productive and efficient environment.
•    Adhere to UAMS confidentiality and HIPPA policies.
•    Develop and maintain knowledge-base of Medicaid policies and procedures, maintains knowledge of all federal and state regulatory mandates and requirements.
•    Perform other duties as assigned.

Salary Information:

Commensurate with education and experience.

Required Documents to Apply:

List of three Professional References (name, email, business title), ResumeProof of Veteran Status

Special Instructions to Applicants:

Please contact [email protected] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking

Frequent Physical Activity:

Standing, Walking

Occasional Physical Activity:

Crouching, Feeling, Kneeling, Lifting, Pulling, Pushing, Reaching

Benefits Eligible:

Yes