Senior Financial Center Associate

Position Title

Location

Job Summary

Job Responsibilities:

JOB RESPONSIBILITIES

• Assists in Financial Center operations tasks: POD scanning, review teller work, invoice payment, financial center proof, daily/monthly financial center reports, monthly audits, etc. Supports tellers, provides feedback.
• Back-up to Financial Center Manager. Assists with opening and closing Financial Center; assists with facilities issues, and training of new hires.
• May open as a Head Teller/Teller and perform all teller functions as needed. See "Head Teller" and "Teller" job descriptions.
• Provides ongoing servicing relationship with clients and responds to inquiries and requests regarding accounts. Assists Private Client Groups with client relationships including wire transfers, new account paperwork, foreign wires, collections etc.
• Assists back office personnel in resolving operational issues, including proof, investigations and wire transfer requests.
• Assists financial center management with a variety of projects.
• Complete ongoing training as required - Compliance, HR, etc.
• Uses independent judgement and discretion to make decisions.
• Analyzes and resolves problems.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 2+ years in Financial Services (ex. Teller).

Preferred Qualifications:

• Experience as supervisor/team lead in a branch setting.
• Knowledge of business accounts and wire transfers. 

Job Competencies:

• Good verbal, written and interpersonal communication skills.
• Good problem solving skills.
• Ability to work independently with minimal supervision.
• Ability to maintain positive relationships. Client service oriented.
• Ability to manage multiple projects.
• Demonstrates high level of motivation.
• Team player.
• Works well in a changing dynamic environment.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Physical demands (ADA): No unusual physical exertion is involved.

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Flagstar is an Equal Opportunity Employer - Vets/Disabled

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range