Senior Fraud Risk Analyst SME - Customer Success (Technical & Client-Facing)

Location: Colombia | Customer‑Facing | Senior Level

Matrix IFS is seeking a Senior Fraud Risk Analyst to join our Customer Success organization. This is a high‑impact, technical, and client‑facing role, supporting major financial institutions, merchants, and enterprise clients in leveraging our machine‑learning–driven fraud and financial crime platform.

This role sits at the intersection of Fraud Strategy, Data Science, and Client Delivery. You will act as a strategic interpreter—translating complex analytical and model outputs into actionable business decisions, while converting ambiguous client fraud challenges into clear technical requirements for internal product, engineering, and data teams.

This position is ideal for a senior fraud professional who can lead strategy workshops, own client conversations, and drive implementations, not just advise.

🔍 Core Responsibilities

Fraud Strategy & Domain Leadership

• Act as a subject‑matter expert across Fraud and Digital Trust domains, internally and externally
• Lead fraud risk strategy workshops and executive‑level client discussions
• Translate fraud trends, analytics, and model outputs into practical business and risk decisions
• Drive benchmarking, operational strategy, and fraud best practices across clients
• Provide industry insight into fraud typologies, compliance considerations, and emerging risk trends

Analytics, Models & Technical Translation

• Interpret machine‑learning model outputs, detection signals, and analytics
• Convert complex data science results into clear, actionable fraud logic
• Identify anomalies and high‑risk patterns using SQL and analytical tools
• Translate fraud patterns into structured technical requirements for engineering, product, and data teams
• Proactively identify model blind spots and propose mitigation strategies

Client Delivery & Implementation

• Support and execute fraud platform implementations (not advisory‑only)
• Optimize fraud strategies including:
• Detection rules
• Thresholds and scoring
• Operational workflows
• Balance strategic fraud analysis with hands‑on operational tuning
• Manage complex enterprise stakeholder relationships with confidence
• Influence, challenge, and push back professionally when required

Cross‑Functional Collaboration

• Partner closely with Product, Research, Engineering, and Data Science teams
• Contribute to use‑case prioritization and product evolution
• Support RSA / product hub engagement
• Assist marketing and go‑to‑market teams with intelligence‑driven insights

🧠 Core Competencies

Fraud Domain Expertise

Deep understanding of modern fraud typologies, including:

• Authorized Push Payment (APP)
• Account Takeover (ATO)
• Mule activity
• Digital and payment fraud across banking and fintech

Ability to connect model behavior to real‑world financial crime impact.

Analytical Rigor

• Strong investigative skills using SQL
• Comfortable finding high‑risk signals within large datasets
• Data‑driven approach to decision‑making and prioritization

Operational Agility

• Comfortable switching between high‑level strategy and granular rule optimization
• Understands operational KPIs such as:
• False positives
• Detection rates
• Loss prevention
• Hit rates

Client Management & Communication

• Extensive customer‑facing experience in enterprise environments
• Outstanding communication skills—able to explain:
• Model behavior
• Risk tolerance
• False positives
• Trade‑offs between risk and customer experience
• Ability to clearly translate technical risk into business loss impact

✅ Skills & Qualifications

Technical Skills

• Strong SQL for investigative analysis and fraud pattern detection
• Experience with ML‑based and rule‑based detection systems
• Ability to write, refine, and operationalize fraud detection rules
• Understanding of:
• Data requirements
• Feature importance
• Monitoring and model limitations
• Ability to convert client fraud issues into clear technical use cases

Fraud & Risk Expertise

• Senior‑level experience in Fraud Risk / Financial Crime / Risk Consulting
• Strong understanding of:
• Fraud schemes across banking, payments, and digital channels
• Hybrid detection approaches (rules + ML)

Consulting & Client‑Facing Profile

• Proven ability to lead risk strategy workshops
• Experience supporting implementations end‑to‑end
• Comfortable managing multiple stakeholders and parallel priorities
• Fluent English and Spanish (mandatory)

Why Matrix

Matrix is a global, dynamic, fast-growing technical consultancy leading technology services company with 13000 employees worldwide. Since its foundation in 2001, Matrix has made more travelers and acquisitions and has executed some of the largest, most significant. The company specializes in implementing and developing leading technologies, software solutions, and products. It provides its customers with infrastructure and consulting services, IT outsourcing, offshore, training and assimilation, and Ves as representatives for the world's leading software vendors.  With vast experience in private and public sectors, ranging from Finance, Telecom, Health, Hi-Tech, Education, Defense, and Secu city, Matrix's customer base includes guest organizations in Israel and a steadily growing client base worldwide. 

We are comprised of talented, creative, and dedicated individuals passionate about delivering innovative solutions to the market. We source and foster the best talent and recognize that all employee's contributions are integral to our company's future. 

Matrix- success is based on a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. We encourage a diverse work environment of sharing, learning, and ceding together. Come and join the winning team! You'll be challenged and have fun in a highly respected organization. To Learn More, Visit Matrix -ifs. Com,