Senior Front Desk Coordinator (Full Time - CT/RI)

Metro Physical & Aquatic Therapy is a leading provider of Physical, Occupational, and Speech Therapy — as well as Massage and Acupuncture. We pride ourselves on creating strong, lasting relationships with our patients, providers, and communities, and we’re deeply committed to investing in our team and workplace culture.

 We are seeking a highly organized and motivated Senior Front Desk Coordinator to oversee operations across 5-6 offices in the Connecticut and Rhode Island region, and performs front desk duties coverage for locations as needed. This is a stepping stone to leadership role, that blends direct patient-facing responsibilities with team oversight, training, and site coordination. The Senior FD Coordinator ensures high-quality front desk operations, standardization across locations, and provides on-the-ground support for staff and leadership. 

If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team.

Days & Hours: Monday-Friday 8am-430pm

 Key Responsibilities:
SENIOR/LEAD & Oversight (Multi-Site)

Serve as the front desk team lead across assigned locations.

Ensure consistent front desk workflows, processes, and service standards across all sites.

Partner with clinic directors to review performance and identify training needs, that need to be addressed.

Escalate behavioral concerns or unresolved patient/staff issues to leadership/administrator.

Provide low-level resolution of patient complaints; escalate when necessary.

 Staffing & Coverage

Ensure adequate front desk coverage is maintained at all times.

Flex personal schedule to assist with last-minute coverage due to PTO or sick leave.

Maintain and do FD functions and duties for approx 30 hrs a week.

 Training & Development

Train and onboard new front desk hires as assigned.

Conduct weekly 1:1 check-ins with front desk team members at each site.

Promote standardization of training, workflows, and best practices across sites.

Administrative Duties ( Approximately 10 hours/week)

Review and submit timecards weekly (Fridays) for front desk staff.

Hold weekly touchpoints (30–60 minutes) with assigned regional leader for updates and support.

Coordinate regular feedback sessions with clinic leadership on front desk performance.

Address operational questions and provide on-the-ground support throughout the week.

• High school diploma or GED is required.
• One (1) year of medical office experience preferred, with familiarity in EMR systems a plus.
• One year of experience in a customer service-oriented role is strongly preferred.
• Proficiency in Google Suite is required.
• Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns
• Ability to work effectively within a team environment.
• Excellent interpersonal skills and the ability to quickly adapt to new programs.
• Ability to successfully complete in-service training.
• Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
• Ability to maintain a professional attitude and conduct in the welfare of patients.
• Strong record-keeping and report-writing skills.
• Ability to use logic and problem-solving skills to resolve issues
• Ability to work independently under tight deadlines in a rapidly changing environment
• Excellent time management and organizational skills
• We’re looking for career-minded individuals interested in long term-opportunities, not seasonal or temporary roles

 Qualifications:

Minimum 2 years of front desk or administrative experience in a healthcare or multi-site clinic setting.

Exceptional communication, organizational, and problem-solving skills, and people skills.

Ability to manage time effectively and juggle multiple responsibilities across locations.

Willingness to travel within assigned CT/RI region as needed.

Physical Requirements

While performing the duties of this job, the staff member is frequently required to walk, stand; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The staff member can regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, completing tasks and demands and to seek supervisory assistance as appropriate.

Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the company’s services (may include: visitors, patients, staff members, or others).