Senior Help Desk Specialist - Washington DC Hybrid

Overview

ERP International, LLC

is currently seeking a skilled Help Desk Specialist II to support our clients USDA - OIG technical support program in Washington, DC. As a

Help Desk Specialist

, you will be required to respond to queries remotely to assess and diagnose computer hardware and software problems and implement effective solutions.

**Culture of ERP: ** Fast-paced, fun, collaborative, energetic, and positive.

Be the Best!

Join our team of exceptional health care professionals across the nation. Come discover the immense pride and job satisfaction ERP Employees experience in providing care for our Military Members, their Families and Retired Military Veterans!

ERP International is honored to have been named one of The Washington Post’s 2022 Top Workplaces!

Connect With Us!

Apply online today and discover more about this exceptional employment opportunity. www.erpinternational.com

*** Excellent Compensation & Exceptional Comprehensive Benefits!**

*** Paid Vacation, Paid Sick Time, Plus 10 Paid Federal Holidays!**

*** Medical/Dental/Vision, Health Savings Account available, and more!**

*** Company Paid STD, LTD and Life Insurance!**

*** Annual CME Stipend and License/Certification Reimbursement!**

*** Matching 401K!**

COVID-19 Vaccine Requirements:

All ERP International employeeswill need to meet the pending requirements set forth in

Executive Order 14042 and the Safer Federal Workforce Task Force Guidance

requiring all covered contractor personnel to be fully vaccinated against COVID-19.

About ERP International, LLC:

ERP is a nationally respected provider of health, science, and technology solutions supporting clients in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and federal civilian agencies in 40 states. Founded in 2006, ERP is headquartered in Laurel, MD and maintains satellite offices in Montgomery, AL and San Antonio, TX - plus project locations nationwide. ERP is an Equal Opportunity Employer - Disability and Veteran.

Responsibilities

Responsibilities

Responsible for diagnosing and resolving Tier 1 and 2 issues.

Provide support to end-users on a variety of issues.

Identify, research, and resolve technical problems.

Respond to telephone calls, emails, and personnel requests for technical support.

Document, track and monitor the problem to ensure a timely resolution.

Qualifications

Education and Experience Requirements:

Bachelor’s Degree or Associate Degree in Computer Science or a related field of study desired.

At least five (5+) years of Help Desk Specialist Experience.

Must be able to obtain a USDA Clearance.

Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and abnormalities.

Qualifications:

Minimum Requirements:

Strong customer support skills

Strong written and verbal communications skills

Knowledge of the LANDESK ticketing system (or similar ie ServiceNow, Zoho)

Knowledge of ITIL best practices

Android Phone Configuration (Samsung)/Applle iPhone

VOIP Phone Configuration and Setup (AT&T) and Smart Phone Backoffice Tracking Tools (Verizon)

Knowledge working and supporting the following products and tools:

Dell laptop system support, HW and SW

Microsoft Exchange

Anti-Virus Software (i.e., Microsoft System Center Endpoint Protection)

Microsoft Distributed File System (DFS)

Enterprise Mobile Devices (i.e., Blackberry and Android Devices)

Microsoft Active Directory (AD)

Microsoft Domain Name Services (DNS)

Microsoft Dynamic Host Configuration Protocol (DHCP)

Smart Card Authentication

Enterprise Full Disk Encryption (i.e., Checkpoint Full Disk Encryption)

Enterprise Communication Services (i.e., Skype for Business)

Microsoft SharePoint end-users support

Microsoft Windows (esp 20H2)

SAMSUNG S20 Mobile/Apple iPhone 14 Phone set up, admin and trouble shooting support

Network Printers

Microsoft Office products

Ticketing System (i.e., LANDesk)

Video Conferencing Support (i.e., VTC)

General System Administration

Job Locations

US-DC

Posted Date

1 week ago

(6/18/2024 2:03 PM)

Job ID

2024-4548

Category

Information Technology