Senior Helpdesk Analyst

Vaco has partnered with a global hospitality organization as they look to expand their IT support capabilities. We are actively recruiting for an IT professional to support the internal Help Desk for the Property Management team. In this role, you will provide technical support by applying basic understanding of computer systems, products and services in one of the following areas: help desk, PC/desktop systems or computer operations. You will be supporting business operations by providing technicalsupport and delivering reliable high performance applications and technical services. You will monitor and control systems, applications or equipment as well as resolving issues regarding operations, including installations, setups, error messages, on-line transactions, systemstatus or downtime procedures.
We are looking for those that are able to diagnose and quickly resolve customer while providing outstanding service in every interaction. If this sounds like something that aligns with your experience and you'd like to learn more, please reach out to the Vaco Arizona team today.

Experience/Education/Skills Minimum 12 + months related experience IT service desk support with proven customer service experience.
May require intermediate proficiency in a particular application or applications but requires a minimum a basic proficiency in Microsoft Office Suite.
May require technical skills in any combination of the following areas: Networks transmitting Voice/Data/Fax, LAN/WAN communications, telecommunications, PC, mainframe or other information systems equipment.
Accountability/Knowledge/Relationship Management/Problem Solving Works under general supervision and follows established procedures.
Familiar with relevant policies, procedures and guidelines specific to the job.
Basic technical know-how to meet job standards.
Conveys and obtains information internal to the department.
Resolves routine problems and understands when to escalate problems.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.
California residents may access Vaco's HR Notice at Collection for California Applicants and Employees .
Virginia residents may access our state specific policies .
Residents of all other states may access our policies .
Canadian residents may access our policies in English and in French .
Residents of countries governed by GDPR may access our policies .
Pay Transparency Notice Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
the individual's skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.