Senior Housing & Community Manager

Elk Ave Hospitality | Shared Services

Do You Love Building Community?

At Elk Ave Hospitality, employee housing and employee experience are critical parts of how we recruit, retain, and support our people.

We are looking for a Senior Housing & Employee Experience Manager who can manage properties, people, cleanliness standards, employee communication, community partnerships, and long-term housing strategy. This person will oversee our housing program, housekeeping resources, employee engagement, and external housing partnerships while helping employees successfully build a life in the Gunnison Valley.

This is a full-time salaried Shared Services management position.

What You Can Expect

• Management of Elk Ave Hospitality’s employee housing program


• Responsibility for housing inventory, occupancy, transitions, quality, and long-term planning


• Oversight of housekeeping across employee housing, designated venue areas, and company community spaces


• Development of external housing partnerships and employee housing pathways


• Ownership of employee activations, company outings, and employee-experience initiatives


• A meaningful role in employee relations without functioning as Human Resources


• Regular partnership with Facilities, Training, Business Management, venue leadership, and Shared Services


• Competitive compensation


• Health benefits


• Paid time off


• Employee housing opportunities, depending on availability


• Opportunities for continued professional growth

Who We’re Looking For

You may be a strong fit if you:

• Are highly organized and comfortable managing many moving pieces


• Enjoy working directly with people and building relationships


• Communicate clearly, consistently, and professionally


• Can balance employee needs with business needs


• Think proactively about housing capacity, staffing, transitions, and property readiness


• Can manage sensitive conversations with discretion and sound judgment


• Are comfortable managing housing systems, inspections, agreements, records, vendors, and teams


• Hold high standards for cleanliness, presentation, and living conditions


• Enjoy creating activities and experiences that build community


• Can develop relationships with housing organizations, landlords, property managers, and local businesses


• Understand the difference between employee support, management responsibility, and formal HR responsibility


• Believe housing and employee experience should be a competitive advantage in recruiting and retention

Our core values are Communication, Humility, Accountability, Integrity, and Respect, and we are looking for a leader who models those values throughout the organization.

About Elk Ave Hospitality

Elk Ave Hospitality is a growing family of restaurants and hospitality businesses in Crested Butte and the Gunnison Valley. Our concepts range from elevated dining to high-volume casual hospitality, historic mountain-town service, destination dining, events, bakery, market, and provisions.

We believe hospitality can be both a craft and a career. Housing, community connection, and employee experience are important parts of helping people establish meaningful careers and lives in the Gunnison Valley.

Position Summary

As Senior Housing & Employee Experience Manager, I report directly to the Director of Business Development, HR & Finance and own Elk Ave Hospitality’s housing, housekeeping, and employee-experience programs.

I strategically manage our internal housing inventory, employee placements and transitions, furniture and property condition, housing administration, and future housing needs.

I maintain top-tier, recruitment-first housing standards and oversee housekeeping across employee housing, designated venue spaces, and company community areas. I manage an internal housekeeping team or coordinate outside housekeeping providers as needed to consistently maintain those standards.

I expand our housing resources by developing relationships with the Gunnison Valley Housing Authority, long-term property-management groups, landlords, and other housing providers.

I also create opportunities for employees to connect with one another, Elk Ave Hospitality, and the Gunnison Valley through company activities, outings, communication, community resources, and local partnerships.

I play a critical role in employee relations without functioning as Human Resources, serving as an approachable employee resource while escalating formal HR matters to the Director of Business Development, HR & Finance.

My goal is to help employees successfully arrive, live, connect, transition, and build a sustainable life in the Gunnison Valley.

Housing Inventory, Planning, and Placement

• I maintain accurate visibility into occupied units, available housing, rooms, beds, upcoming vacancies, expected departures, and committed placements.


• I strategically rotate and assign housing based on staffing needs, availability, employee transitions, and established company practices.


• I provide managers with clear housing availability before hiring commitments are made.


• I compare future staffing plans against projected housing capacity and identify shortages early.


• I maintain clear records of housing assignments, transfers, and expected transitions.


• I identify opportunities to improve the use or capacity of existing housing.


• I help employees transition toward longer-term housing when appropriate so limited company inventory remains available where it creates the greatest value.

Move-In, Move-Out, and Housing Administration

• I manage move-ins, move-outs, keys, access, inspections, agreements, rates, and resident records.


• I maintain accurate information in RentRedi or the current approved housing-management system.


• I communicate expectations regarding cleanliness, shared spaces, property care, noise, guests, and respectful community living.


• I ensure departing employees complete required housing steps and incoming residents receive housing that is ready for occupancy.


• I maintain appropriate confidentiality for housing and employee information.


• I address housing concerns consistently and route maintenance, employee-relations, or employment matters to the appropriate owner.

Housing Quality, Furniture, and Damage Management

• I maintain top-tier, recruitment-first standards for housing cleanliness, functionality, furnishings, safety, and presentation.


• I maintain an accurate inventory of company-owned furniture, fixtures, household items, and housing assets.


• I document unit and furniture condition during move-in, move-out, and scheduled inspections.


• I identify missing property, excessive wear, cleanliness issues, and resident-caused damage.


• I distinguish normal wear and tear from resident-caused damage.


• I document applicable charges in accordance with company policy and housing agreements.


• I coordinate damage charges and documentation with the Director of Business Development, HR & Finance and appropriate Shared Services resources.


• I plan furniture, household-item, and property-readiness needs ahead of turnovers and seasonal employee arrivals.

Housekeeping Management

• I own the housekeeping program across employee housing, designated venue spaces, and company community areas.


• I establish cleaning standards, schedules, checklists, inspection requirements, and service expectations.


• I directly manage housekeeping employees when services are performed internally.


• When outside support is needed, I source, coordinate, schedule, and manage housekeeping crews or vendors.


• I ensure housekeeping coverage supports housing turnovers, seasonal arrivals, company events, community spaces, and ongoing operational needs.


• I inspect completed work and address recurring quality or performance issues.


• I coordinate deep cleaning and seasonal reset projects as needed.


• I maintain appropriate housekeeping supplies, equipment, and cleaning resources.


• I coordinate with the Training & Development Manager to ensure housekeeping employees are properly trained to company standards.

Facilities and Property Readiness

• I coordinate closely with the Facilities Department on repairs, preventative maintenance, safety concerns, and property improvements.


• I distinguish between housekeeping needs and Facilities needs and route work appropriately.


• I maintain visibility into housing-related Facilities work through completion.


• I identify recurring property issues and larger improvement opportunities.


• I ensure employee housing is clean, functional, furnished, and ready before an incoming employee arrives.


• I work with venue leadership to maintain clear boundaries between structured housekeeping support and daily operational cleanliness.

External Housing Partnerships and Long-Term Pathways

• I maintain an active relationship with the Gunnison Valley Housing Authority and other community housing resources.


• I build relationships with landlords, property-management groups, and long-term housing providers throughout the valley.


• I identify workforce, affordable, and long-term housing opportunities outside company-controlled inventory.


• I explore preferred-provider agreements, master leases, and other partnerships that may expand employee housing access.


• I maintain current information regarding availability, eligibility, application processes, and timelines.


• I connect employees with appropriate resources and help them understand how to pursue available opportunities.


• I develop programs that help employees transition from company-supported housing toward greater long-term stability.


• I work to increase our effective housing capacity beyond the units Elk Ave Hospitality directly controls.

Employee Engagement and Company Activities

• I create and coordinate employee activations throughout the year.


• I organize company parties, outings, celebrations, and culture-building events.


• I maintain an employee-experience calendar with consistent opportunities for connection.


• I manage planning, communication, logistics, participation, and approved budgets.


• I create opportunities for employees across venues and departments to build relationships.


• I use participation and employee feedback to improve future programming.

Gunnison Valley Connection

• I help new and existing employees become familiar with the Gunnison Valley and the resources available to them.


• I provide information about transportation, recreation, local services, seasonal activities, and community events.


• I refer employees to skiing, biking, hiking, fishing, arts, music, recreation, and other local experiences.


• I develop simple guides and recommendations that help employees explore the valley independently.


• I build relationships with local businesses, recreation providers, and community organizations.


• I seek employee group activities, partnerships, and other opportunities that improve the employee experience.

Employee Communication and Culture

• I maintain regular communication with our employee tenant population.


• I communicate housing information, company activities, community resources, and relevant local opportunities.


• I help employees understand where to go when they need information or support.


• I champion Elk Ave Hospitality’s culture through housing interactions, communication, activities, and community-building.


• I maintain awareness of employee sentiment and communicate meaningful recurring themes to leadership.


• I help employees connect with the broader organization rather than only the venue where they work.

Employee Relations and Support

• I maintain a visible and approachable relationship with employees across Elk Ave Hospitality.


• I listen to employee questions, concerns, feedback, and ideas and help connect employees with the appropriate resource or leader.


• I help identify recurring barriers to employee engagement, retention, or a positive employee experience.


• I support employees through housing, seasonal, and other significant transitions.


• I maintain discretion when employees share sensitive concerns.


• I help strengthen communication between employees, venue leadership, and Shared Services.

The Senior Housing & Employee Experience Manager plays an important role in employee relations but does not function as Human Resources.

I recognize when a matter requires formal HR involvement and promptly involve the Director of Business Development, HR & Finance. I do not independently conduct formal HR investigations, make disciplinary or employment-status decisions, administer protected leave, make accommodation decisions, or independently resolve formal employment complaints.

I serve as an accessible employee resource without replacing formal HR authority or the responsibility of managers to lead and manage their teams.

Reporting and Cross-Functional Partnership

• I report on occupancy, vacancy, future availability, employee transitions, housing demand, property condition, housekeeping needs, and relevant employee-experience trends.


• I manage the annual employee housing survey and standardized move-out survey.


• I use employee and resident feedback to identify recurring opportunities for improvement.


• I work with the Business Manager to ensure housing records follow approved company document-management standards.


• I work with the Training & Development Manager on housing orientation, employee resources, housekeeping training, and relevant employee education.


• I work with Facilities on property condition, repairs, readiness, and improvement needs.


• I work with venue managers to align housing resources with staffing plans.


• I continually improve housing, housekeeping, and employee-experience systems as the company grows.

Qualifications

• Hospitality, housing, property management, employee services, housekeeping management, operations, employee experience, or comparable management experience preferred


• Strong organizational and administrative skills


• Excellent written and verbal communication


• Strong interpersonal and relationship-building skills


• Ability to manage multiple properties, employees, vendors, programs, deadlines, and priorities


• Strong problem-solving and follow-through


• Ability to manage sensitive employee situations with discretion and sound judgment


• Experience managing cleanliness, inspection, or property-readiness standards


• Comfort using housing-management systems, spreadsheets, shared files, and digital communication tools


• Ability to maintain accurate records and documentation


• Ability to work independently while collaborating across departments


• Ability to distinguish between housing, housekeeping, Facilities, employee-experience, management, and formal HR matters

Preferred Skills and Experience

• Employee housing or residential property-management experience


• Housekeeping team or cleaning-vendor management experience


• Multi-property or seasonal-workforce experience


• Experience with RentRedi or similar property-management systems


• Experience managing agreements, inspections, turnover, furniture inventory, damage documentation, and resident communication


• Experience with employee engagement, events, or culture programming


• Experience developing community and housing partnerships


• Experience working with housing authorities, landlords, or property-management organizations


• Experience with workforce or affordable-housing programs


• Strong Microsoft Office and spreadsheet skills


• Knowledge of the Gunnison Valley and its local resources strongly preferred

Physical and Position Requirements

• Regular travel between employee housing, Elk Ave Hospitality concepts, and community partners


• Ability to inspect housing units, venue spaces, and community areas


• Ability to occasionally lift or move reasonable housing, furniture, supply, or event-related items


• Availability to respond appropriately to time-sensitive housing or housekeeping needs


• Ability to balance administrative work with field presence, employee interaction, vendor management, and company events


• Occasional evening, weekend, or nontraditional hours as housing or employee activities require

Important Position Information

The Senior Housing & Employee Experience Manager:

• Reports directly to the Director of Business Development, HR & Finance


• Manages Elk Ave Hospitality’s employee housing, housekeeping, and employee-experience programs


• Strategically manages internal housing inventory and employee transitions


• Maintains top-tier, recruitment-first housing standards


• Owns furniture inventory, unit-condition documentation, and resident damage tracking


• Manages an internal housekeeping team or outside housekeeping providers


• Coordinates housing maintenance and readiness with Facilities


• Develops external housing partnerships and long-term employee housing pathways


• Leads employee activities, company outings, and culture-building initiatives


• Helps employees connect with resources and experiences throughout the Gunnison Valley


• Serves as an approachable employee-relations resource without functioning as HR


• Supports all Elk Ave Hospitality concepts

Housing placement is based on availability, business needs, staffing requirements, employee transitions, and established company housing practices.

Venue managers remain responsible for staffing, employee performance, daily leadership, coaching, and operational cleanliness. Facilities owns the execution of assigned repair and maintenance work. Formal HR authority remains with the Director of Business Development, HR & Finance.

What Success Looks Like in This Role

Success means employees have a high-quality live experience, well-maintained spaces around them, resources that support them, and a pathway toward building a life in the Gunnison Valley.

Company housing is strategically managed, clean, functional, appropriately furnished, and ready when employees arrive. Housekeeping standards are consistent, furniture and company assets are accounted for, resident-caused damage is addressed appropriately, and Facilities needs are identified and followed through.

Managers understand housing availability before making staffing commitments. External partnerships expand the housing options available to our workforce and help employees transition toward greater long-term stability.

Employees know where to go when they need support, have opportunities to connect with coworkers and the community, and understand what the Gunnison Valley has to offer.

Because of my management, housing and employee experience become meaningful recruitment and retention advantages, our spaces reflect the standards of Elk Ave Hospitality, and employees have a stronger opportunity to build a sustainable life here.