We are on the lookout for a focused Senior HR Operations Specialist to join our fast-paced team at GTT, LLC in Cambridge, MA.
Growing your career as a Full-Time Senior HR Operations Specialist is an unparalleled opportunity to develop indispensable skills.
If you are strong in emotional intelligence, strategic planning and have the right passion for the job, then apply for the position of Senior HR Operations Specialist at GTT, LLC today!
Senior HR Operations Specialist- Contract Duration 5+ months
- Pay rate up to $0.69 - $56.25/hr
The Role:- This role is pivotal as the initial contact for HR-related queries, tasked with resolving issues brought forth by US employees and managers through various channels such as phone, email, and the HR portal.
- The Senior HR Operations Specialist will utilize case management tools to efficiently track and address inquiries.
- Collaboration with regional Human Resources Business Partners (HRBPs) and the wider HR Operations team is essential to delivering effective support to the organization's US and Canadian workforce.
- We work collaboratively as a team, we are relentless in the pursuit of excellence, we curiously will boldly challenge the status quo if we can provide a better way, and we aim to strike a balance between process efficiency, effectiveness, and controls and compliance.
- We are committed to delivering accurate, timely, and insightful information with a high level of customer service while striving to continuously improve our processes to help scale our operations to support future growth.
- Based in Cambridge, Massachusetts, the [Contingent] Senior HR Operations Specialist will report to the Associate Director of HR Operations.
Job Responsibilities:- Act as the first point of contact for all inquiries and requests from employees located in the US and Canada
- Responsible for the timely resolution of all inquiries and requests from employees located in the US and Canada
- Help employees navigate through Tier 0 (self-help) materials and Workday functionality located in the US and Canada
- Escalate necessary inquiries via phone, email, Microsoft Teams, or other channels for employees located in the US and Canada
- When appropriate route inquiries to Tier 2 support
- Oversee all HR operations process support for employees located in the US and Canada
- Create and document effective FAQs and “canned” responses for commonly asked questions for the US and Canada
- Identify gaps in processes, procedures, scripts, and FAQs, and create and document solutions for those gaps for the US and Canada
- Help with processing data changes within Workday for employees located in the US and Canada
- Aid in reporting requests for the US and Canada
- Aid in the I-9 verification process using both Workday and Lawlogix for the US
- Manage FICA and the re-verification I-9 process for the US
- Manage HR Workday Talent Pools
- Run weekly audits consisting of but not limited to, Work vs Home Locations, Cost Center vs Company and Remote vs Alternate Work Locations
- Manage unemployment claims for the US
- Manage the repayment process and tuition reimbursement process for the US and Canada
- Use a professional and customer-focused approach for all inquiries
- Ensure employee privacy where appropriate, including confidentiality and protection of sensitive reports or information
- Use excellent verbal and written communication including proper grammar, tone, and use a clear speaking voice via phone
- Demonstrate excellent written communication skills including proper grammar and correct sentence structure to document cases in the case management system and communicate with customers and employees via email
- Additional duties as may be assigned from time to time
Job Requirements:- BA/BS degree or equivalent is required; equivalent work experience required
- At least 3 years of relevant experience in customer service center and/or HR case management
- Domain expertise in Workday and ServiceNow
- Ability to build strong collaborative relationships, influence multiple partners and establish common goals and objectives without sacrificing outcomes
- Excellent writing and verbal communication skills required
- Thrive in matrix environments, is flexible, collaborative, and deadline-driven
- Strong organization skills with attention to detail, a laser-focused approach on the delivery of results is required
- Proven ability to manage multiple inquiries/requests simultaneously and strong prioritization skills required
- Proven ability to take a complex business requirement and break it down into operational solutions required
- Analytical mindset, critical thinking, and problem-solving skills required
- High-level proficiency in Microsoft Office Products required
Benefits:- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About The Company:- Our client operates as a developer of messenger RNA therapeutics. The company develops and discovers drugs that produce proteins or antibodies inside patient cells. Its pipeline includes various drug modalities such as prophylactic vaccines, therapeutic vaccines, intratumoral immuno-oncology, localized therapeutics, and liver intracellular. Through its mRNA therapeutics platform, they develop and produce human proteins, antibodies, and Client proteins, which help in preventing, treating, and curing diseases. It also develops therapeutics in the areas of infectious disease, rare liver disease, immuno-oncology, and cardiovascular disease.
- mRNA is now a turning point in the history of science, medicine, technology, and even humankind itself. With this breakthrough discovery, many of the world’s biggest and most challenging medical problems are no longer a question of “how?” but merely a question of “when?”
- Come with us as we pursue the uncharted reaches of possibility and make your mark on the future of medicine.
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#LI-GTT
Benefits of working as a Senior HR Operations Specialist in Cambridge, MA:
● Career Growth Potential
● Continuous Learning Opportunities
● Advantageous package
Salary :
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